Community Education Liaison
: Job Details :

Job Type Full-timeDescriptionCapstone Hospice is currently in search of a Community Education Liaison for the Cobb & Cherokee Counties. The position will build and maintain relationships with referral sources that result in admissions to Capstone Hospice. This position is exclusively field based and involves regular visitation to medical offices, hospitals, assisted living centers, personal care homes, nursing homes and other nursing related businesses. This position will require the candidate to have an expanded knowledge of hospice. This position is the first impression for the communities, patient and families and should convey assurance to all involved. Candidates must meet the following qualification to be considered: Bachelor's degree from an accredited institution, OR associate's degree. 2 years of healthcare and/or sales experienceKnowledge of hospice Following knowledge, skills and abilities are required to be successful in the role: Knowledge of proven account management and sales call techniques preferredAbility to work independently, make accurate, and at times, quick judgments.Strong customer service and follow-up skills Excellent presentation, verbal and written communication skills.Highly ethical, self-motivated team playerAcceptance of and adaptability to different social, racial, cultural and religious settings.At Capstone Hospice our mission to bring comfort and peach to those we serve by providing qualitatively distinct hospice experience for patients and families struggling with a serious illness. Capstone is committed to serving these individuals with fully trained, loyal and friendly caregivers. Our staff - our people- make all the difference when it comes to providing the highest quality services in the region. We realize our people are our most valuable asset and we go to great lengths to ensure we hire and retain only the most compassionate and skilled caregivers. Capstone is an employee-centric hospice company. Our belief is simple; inspired, proud and pleased employees will deliver a level of customer satisfaction that consistently exceeds expectations. We realize that times and accurate responsiveness is of the highest importance at this crucial time. We routinely measure patient and family satisfaction in order to stay focused on what's most important... the people we serve. RequirementsThis position will develop professional relationships with referral sources within the healthcare community that result in admissions to the hospice program on a consistent basis. This position is almost exclusively field-based and involves regular visitation to medical offices, hospitals, assisted living centers, personal care homes, nursing homes and other nursing-related businesses. The Community Education Liaison (CEL) establishes professional relationships with physicians, discharge planners, social workers, nurse managers and other and health care decision makers by providing on-going education regarding hospice services and care. The CEL meets professional development goals through managing an assigned territory and accounts, developing professional relationships and expanding their knowledge of hospice.Essential functions of the position: 1. Build and maintain relationships with referral sources that result in admissions to Capstone Hospice2. Identify key decision makers to understand their initiatives in choosing a hospice provider3. Lead in the development of client contract negotiations through the close or renewal of business4. Manage prospect/client database and submit updates (both verbal and written) as requested (daily, weekly, and/or quarterly)5. Manage sales/revenue forecast with a high degree of accuracy6. Adhere to marketing budget guidelines as established by management7. Become a hospice education resource by conducting in-services in conjunction with clinical staff that promote Capstone Hospice services to physicians, civic groups, churches, nursing homes and similar groups8. Meet with patients or their family members within care facilities or private residences9. Ensure compliance with state and federal regulations.10. Report activity using required technology daily (email, Outlook, CRM, text, etc.) 11, Productively use pre- and post-call planning, in-call information gathering and weekly sales meetings to achieve a high degree of account management efficiency and effectiveness. 12. Always be ready to share a positioning statement that explains the unique benefits for specific individuals, practices and i6stitutions of working with Capstone Hospice13. Clearly define intention to gain a referral to each account from their very first call.14. Attend staff meetings, IDG and other meetings as assigned and appropriate.15. Participate in the orientation program as assigned.16. Adhere to all Hospice policies.17. Assume responsibility for own personal and professional development and maintenance of skills in sales and marketing.18. Exhibit hospice philosophy in all job-related roles.19. Other duties as assigned by Administrator/Director of Business Development.20. HAS FUN!PHYSICAL REQUIREMENTS: Requires minimal physical effort most of the day including kneeling, squatting, reaching, twisting, climbing, walking, exposure to temperature and humidity changes. May require extended periods of driving due to traffic congestion or destination distance. Must possess sight/hearing senses or use appropriate adaptive devices that will enable senses to function at a level required to meet the essential duties of the position. Must provide evidence of annual TB test and other state-required tests or examinations.WORKING CONDITIONS: Be able to tolerate exposure to elements including, but not limited to, odors, blood, body fluids and excrements, adverse environmental conditions and hazardous materials.TRANSPORTATIONMust have current valid driver's license, auto liability insurance and reliable transportation. This is a full-time salaried position. Eligible for benefits to include, medical, dental, vision, paid disability, generous paid time off and holiday, matching 401k retirement plan.