Location: Concord,MA, USA
Community Engagement Manager
The Concord Recreation Department seeks an energetic and talented Community Engagement Manager. Under the general supervision of the Recreation Director, the Community Engagement Manager is responsible for engaging the community with the organization's mission, vision, and projects/events. This is a full-time, exempt position. This position requires a bachelor's degree in a related field; plus, four or more years of progressively responsible experience in community engagement, outreach, planning, or development; at least three years of marketing experience; preferred experience in municipal, government, or nonprofit sectors, with knowledge of Concord, MA, and local organizations.
Full salary range: $32.55 - $38.90 per hour, depending on qualifications. This is a full-time position with complete benefits package.
The Concord Recreation Department's mission is to support and promote community through wellness and play. With a team of 18 Full-time employees and over 150 part-time seasonal employees, we are proud to serve as a regional leader in municipal recreation services. Our team offers innovative and expansive programs and events year-round for people of all ages, abilities, and backgrounds. Full-time Recreation Employees of the Recreation Department receive free memberships to the Beede Swim and Fitness Center, significant discounts in childcare programs including summer camp and preschool, as well as generous discounts to other year-round program offerings.
Under the guidance of the Recreation Director, this position will lead marketing planning, design, and implementation efforts. Additionally, this position will support the Recreation Commission by scheduling meetings, taking notes, conducting surveys, and facilitating focus groups and community projects as needed to support work for the recreation community.
Open until filled with priority consideration for applicants received by November 15, 2024. The most highly qualified candidates will be invited to interview and/or other assessments. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.
Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal, motor vehicle, and credit record checks, a physical exam, and a drug screening. Costs for these pre-placement requirements will be paid by the Town.
The Town of Concord, MA is an EEO Employer. We value diversity and welcome candidates of all backgrounds to apply.
Department:
Human Services- Recreation
Salary Grade:
6
Reports To:
Recreation Director
FLSA Status:
Exempt
Appointed by:
Town Manager
Date:
October 2024
GENERAL SUMMARY:
Under the general supervision of the Recreation Director, the Community Engagement Manager is responsible for collaborating with internal staff and a wide range of external partners to engage the community with the organization's mission, vision, and projects/events. This position is responsible for supporting civic and community engagement and marketing strategy. This position requires an experienced professional with a high attention to detail, excellent communication skills, the ability to multi-task effectively, and a strong commitment to the mission, staff team, and the Town of Concord.
The position involves engaging with a diverse range of stakeholders throughout the region, including technical advisors, elected and appointed community leaders, residents, staff, and program users. This position requires strong skills in connecting with individuals at all levels and adapting to meet people where they are. Under the guidance of the Recreation Director, this position will lead marketing planning, design, and implementation efforts. Additionally, this position will support the Recreation Commission by scheduling meetings, taking notes, conducting surveys, and facilitating focus groups and community projects as needed to support work for the recreation community.
ESSENTIAL JOB FUNCTIONS:
External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
* Schedules the department's annual calendar. Develops and executes department marketing plan for community engagement and marketing efforts, including print, digital, and social media campaigns in collaboration with the Recreation Director.
* Oversees the design and production of marketing materials, including brochures, social media content, and other promotional materials and assists with strategy and planning for community engagement efforts.
* Leads the creation, design, and implementation of community outreach strategies that engage a broad spectrum of residents, stakeholders, and local organizations.
* Coordinates with staff and partners to plan, execute, and manage engagement activities, including stakeholder meetings, events, surveys, and both online and offline engagement, following organizational standards and industry best practices.
* Coordinates and executes a variety of engagement activities, such as community meetings, events, surveys, and focus groups, ensuring broad community participation and input. May attend some of the events to serve as the lead for community engagement.
* Assists with planning and executing Recreation Commission monthly meetings and special projects, including agenda preparation, posting materials, and note-taking.
* Maintains project management systems to track engagement activities, monitor progress, and ensure timely completion of tasks.
* Responds to public inquiries regarding department services and programs via phone, email, written correspondence, or in-person site visits and tours.
* Coordinates equipment, apparel orders, and supply needs for events and promotions, while handling administrative tasks as needed.
* May be asked to support Summer Camp and other programs, as needed.
* Regularly attends and participates in community events, including some evenings and weekends, as needed.
* Performs special projects and related responsibilities as initiated and requested.
* Performs other related duties as required, directed or as the situation dictates.
* Regular attendance and punctuality at the workplace is required.
SUPERVISORY RESPONSIBILITY:
Provides functional oversight of department marketing initiatives, supports the Recreation Commission, and maintains relationships with department partners.
EDUCATION & EXPERIENCE:
* Bachelor's Degree in a related field; plus four or more years of progressively responsible experience in community engagement, outreach, planning, or development; at least three years of marketing experience; preferred experience in municipal, government, or nonprofit sectors, with knowledge of Concord, MA, and local organizations.
* Experience with developing partnerships, coordinating community outreach, planning, and community development.
* Valid driver's license with a safe driving record and ability to provide personal vehicle for transportation during work hours.
* Within six months of hire, must have and maintain: CPR, AED, and First Aid certification; Clearance to obtain Criminal Offender Records Information (CORI).
KNOWLEDGE, SKILLS & ABILITIES:
* Self-motivated with sound judgment, thriving in dynamic, fast-paced environments while demonstrating a strong understanding of diversity, equity, inclusion practices, engagement strategies, and cultural competence.
* Strong interpersonal, written, and verbal communication skills; able to build relationships with diverse teams, handle challenging conversations, and perform effectively under pressure while maintaining patience, tact, and discretion.
* Ability to represent organizational values, drive strategic community engagement, and excel in outreach, active listening, and conflict resolution.
* Experienced in managing project goals, marketing budgets, timelines, and deliverables, with the flexibility to adapt tasks and priorities based on changing circumstances. Demonstrated success collaborating with internal teams, external partners, vendors, and stakeholders.
* Competent in synthesizing and presenting technical information to diverse audiences, with advanced proficiency in PC operations and the ability to quickly learn new software, such as MyRec and other automated registration systems.
* Highly organized, capable of working with attention to detail, and prioritizing multiple tasks while effectively engaging with community members, stakeholders, and colleagues.
* Ability to work evenings and weekends as needed for program coordination and supervision.
WORKING CONDITIONS & PHYSICAL DEMANDS:
External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.
This position occasionally requires lifting, climbing, kneeling, crouching, and bending during events or promotions, which may involve exposure to unpleasant conditions such as heat, cold, odors, or dust. Regular duties involve frequent walking, sitting, standing, and maintaining visual concentration.
Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.