Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive. While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you're eager to make a tangible difference in people's lives, to help correct long-standing disparities in health care, join us.
About the role:As a Health Advocate at Accompany Health you will serve a critical role on our integrated care team. Our Health Advocates are responsible for building trust with our patients and empowering them to live healthy, dignified, independent lives. They are natural helpers who are thoughtful and creative in figuring out how to support people in their community.Responsibilities will include:
- Building trusting, longitudinal relationships with our patients through in-home, virtual, and community-based visits
- Collaborating with our clinicians by joining their medical visits and assisting with vital collection and screenings
- Conducting an initial assessment for all patients to identify their goals and needs
- Connecting patients to local resources and social services, for example helping them apply to SNAP benefits, accompanying them to a senior center, or researching community support groups
- Supporting patients with chronic disease to take charge of their health, manage their medications, and stay out of the hospital
- Helping patients navigate the healthcare system by accompanying them to doctor's appointments, visiting them when they're in the hospital, and helping coordinate their appointments
- Providing health coaching to help patients with behavior change like exercise, smoking cessation, healthy eating, or helping them complete preventive care screenings
- Working with your team to build and keep up to date a resource directory of local and national resources (i.e., transportation, housing, financial, food, medication discounts, support groups)
- Documenting all care and patient communication in our electronic medical record
- Attend regular meetings
What makes you a fit for the team:
- Passionate about caring for people in your community
- Team player mentality with a can-do attitude
- Highly organized and comfortable multi-tasking
- Skilled at advocating for your patients to internal and external teams
- Cultural competency and enthusiasm for working with diverse groups
Desired skills and experience:
- Required:
- Resident of the Detroit Metro area with an understanding of local resources and experience working with patients to access them
- Experience providing home visits and/or telehealth
- Experience working with medically complex, elderly, or frail populations
- You are comfortable working with members in-person in their homes 4 days a week and also over video and phone
- You understand that the role is a hybrid role split between 4 days per week in home visits and 1 day in the office
- Flexibility to work Monday-Friday 8:00am-5:00pm with willingness to work 10:00am-7:00pm or 11 am-8:00 pm ~2 days per month. Additional flexibility to work an occasional evening or weekend day. Please note that the schedule may be adjusted to accommodate patient care and operational needs.
- Your attributable geography (subject to change) can cover an area that will require variable drive times
- Must have a valid unrestricted driver's license and access to an insured vehicle for daily use as driving is an essential function of the role
- Preferred
- Experience measuring various physiological functions to assess a patient's overall health (patient vitals and conducting screenings)
- Community Health Worker Certification or an Associates degree or higher in health sciences or related field
- Experience as a Health Coach
- 3+ years' work experience in Community Health Worker or case management role
- Experience navigating hospitals and health insurances
- Proficiency with electronic medical records or other documentation software
#LI-Hybrid#LI-MP1
For Patient Facing RolesTo keep our patients, communities and each other safe, you'll be required to comply with Accompany Health's medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. You will also be required to be vaccinated and up-to-date on your COVID-19 vaccinations, including boosters. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.
For Non-Patient Facing RolesTo keep our patients, communities and each other safe, you'll be required to comply with Accompany Health's medical clearance requirements, including receiving the COVID-19 vaccine. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.