Community Health Worker
: Job Details :

Overview:

Works in Federally Qualified Healthcare Center. Provides general health education and Primary Care/ STD/ Family Planning specific education and referral services.

Duties & Responsibilities:

· Responsible for establishing trusting relationships with community partners, patients and their families, and provide general support and encouragement.

· Providing ongoing follow-up, basic motivational interviewing and goal setting with patients/families.

· Conduct intake interviews with patients, including enrolling patients into, and/or referring them to, various health, assistance, and social service programs.

· Follow-up with patients, such as by phone, home visits and visits to other settings where patients can be found.

· Assist patients with completing applications and registration forms.

· Assist with eligibility determination appointments, enrollment and follow-up with uninsured patients.

· Help patients set personal goals, and attend appointments.

· Provide referrals for services to community agencies as appropriate.

· Help patients connect with transportation resources and give appointment reminders in special circumstances. Transporting patients is strictly prohibited.

· Exhibit excellent working relations with patients, visitors and staff, effectively communicating HACS mission.

· Work closely with medical provider to help ensure that patients have comprehensive and coordinated care. Follow-up with patient should be continuous from initial identification through closure.

· Work cooperatively with other clinical personnel assigned to the same patient.

· Be knowledgeable about community resources appropriate to needs of patients/families.

· Responsible for providing consistent communication to the supervisor ensuring that provided information, and reports clearly describe progress.

· Act as a patient advocate and liaison between the patient/family, HACS and community service agencies (i.e. schools, Department Human Services, Heath Care for Homeless, hospitals, support groups, etc.).

· Record patient care management information in the EMR (as applicable) and other software no later than 24 hours after patient contact.

· Attend regular staff meetings, trainings and other meetings as requested.

· Other duties as assigned.

Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:

§ High School Diploma or equivalent required.

§ Knowledge of Primary care, HIV/STI and related services, Homeless, and Mental Health/Substance Abuse community resources, and working with other communities and/or populations as described within the program.

§ Must be comfortable and culturally competent to work with special populations including the Lesbian Gay Bi-sexual Transgender (LGBT) community.

Continuing Education and Training Requirements:

Participates in trainings required by the funding source and/or as required by licensure.