Location: Portland,OR, USA
Job Type Full-timeDescriptionPosition Title: Community Health WorkerReports To: Manager, Community Health Response Classification: Full-TimeFSLA Status: Non-Exempt, 1.0 FTESalary: $20.08-$22.58 per hourORGANIZATION BACKGROUNDLatino Network's mission is to provide transformative opportunities, services, and advocacy for the education, leadership, and civic engagement of our youth, families, and communities. Our work springs from the core belief in Latino community self-determination that is, the ability of community members to participate meaningfully in the decisions that affect their lives and the lives of their families. We actively partner across a variety of city, county, state, and community organizations to deliver training and support, a wide range of services, as well as influence policy.BENEFITS & PERKSLatino Network provides a generous benefits package that includes:Health Plans including Medical, Dental, Vision, and Alternative CareFSA - Flexible Spending Account for Medical & Dependent Care expenses401k Plan with Match Employee Assistance ProgramEmployer sponsored Life, AD&D, and Short-Term Disability InsurancePaid Leave (Vacation, Sick, Sabbatical)$300 Home Office reimbursement$75 Monthly internet reimbursementSelf - Care perksTeam and family eventsPOSITION DESCRIPTIONCommunity Health Workers (CHWs) are frontline public health workers who are trusted members of the community and/or have an unusually close understanding of the community served. This trusting relationship enables CHWs to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. The OHP Outreach and Enrollment Community Health Worker will work with community numbers virtually and in-person at walk-up clinics or community outreach events such as but not limited to: safety-net clinics, shelters/missions, libraries, DHS offices, health fairs, and employment offices.This position requires a bilingual, flexible, self-directed person, with bi-cultural familiarity who is excellent at handling various situations. They must have strong skills to search and resource needed information. This person should have at least three years of relevant experience navigating community members to necessary health services and other resources, whether in a clinic or community settings such as grocery stores, community centers, schools, or places of worship. The CHW must be able to empower clients to manage their health and to face difficult health issues. RESPONSIBILITIES:The OHP Outreach and Enrollment CHW will provide the following services including, but not limited to:Communicate and assess eligibility of Oregon Health Plan with interested community members.Coordinate/schedule appointments with applicants; assist applicants gather required documentation such as income, immigration, and/or incarceration release verifications and information to process the Medicaid applications.Enroll eligible participants and households in Oregon Health Plan via online or paper applications, renewing/re-enrolling existing OHP members, and updating changes to client accounts. Ensure the information is accurate, complete, and legible.Ability to patiently work with community members who may be experiencing trauma, are houseless, and/or suffering from mental illness or substance use.Refer applicants to community resources to assist them with dealing with substance use, mental and physical illness, poverty, food deserts, and other social barriers.Navigate, advocate, problem solve and follow-up with members to help ensure they obtain or retain benefits.Assist walk-in or walk-ups at partner offices and sites.Travel to and participate in outreach and enrollment events off-site.Proactively create and distribute project outreach and information materials as needed.Track and manage data collection on applications and interactions with the public.Provide regular reporting to supervisor regarding problems, applications, and other data/information as requested.Build collaborative relationships with community stakeholders, partners, and team.Contribute to training materials and phone scripts/memos for customer service staff.Develop processes and tactics for performing job effectively and efficiently; document and share with the team.Attend partner meetings and required training as requested.Enter client/referral data into Latino Network's Efforts to Outcomes database, and other databases when necessary.Coordinate and facilitate other health promotion and health education related classes when needed.Write monthly reports.Communicate the progress on all tasks and relay any urgent information in a timely manner to Manager and Department Director. RequirementsREQUIRED SKILLS/KNOWLEDGE/ABILITIES: The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.Education in social work, public health, or community health OR 3 years of equivalent work experience.Certification as a Community Health Worker is preferred, but not required.Minimum of three years of experience in community outreach services providing health information, advocacy, social support, and assistance in using the health care system to groups and families; AND demonstrated experience working with the Latinx community within the medical system.Bilingual in English and Spanish with the ability to communicate effectively, both orally and in writing. Additionally, Indigenous languages from Latin America are a plus.Understanding of medical terminology and ability to convey the concepts to clients in Spanish.Ability to maintain strict confidentiality and follow HIPAA policies and procedures. Bicultural understanding/familiarity required: knowledge of Latinx culturally based worldview, adaptive reasoning, and problem-solving practices of Latinx individuals, families, and community living in urban neighborhoods impacted by crime, poverty, and racial inequity. Strong communication skills, including active listening, ability to demonstrate cultural humility, and respect for people of diverse racial, social, economic, and cultural backgrounds.Reliable, patient, and able to cope with high stress situations.Self-motivation and the ability to work independently with strong analytical and problem-solving skills.Possess excellent attention to detail, good organizational skills, and ability to prioritize multiple tasks.Excellent working knowledge of Microsoft Office, Google Suite, and data entry skills.Excellent phone and computer skills are required.Reliable transportation, valid driver license, and automobile liability insurance are required.Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employees or others. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty.Ability to pass a criminal background check as needed.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this role. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms. The employee may be required to perform minimal heavy lifting and walking during peak events.WORK ENVIRONMENTWhile performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); outdoor weather conditions; extreme cold (non-weather), and extreme heat (non-weather). This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. TO APPLYIf you, or anyone you know, are interested in joining us in supporting our mission to positively transform the lives of Latino Youth families and communities, please submit your application, resume, and cover letter at: Careers Successful completion of initial and ongoing employment screens, including but not limited to criminal background and vehicle record as required. Latino Network is an equal opportunity employer. We value and support diversity and inclusion to create a culture of dignity and respect.