Community Health Worker
: Job Details :

Job Posting Title:Community Health Worker* ---Hiring Department:Department of Medicine* ---Position Open To:All Applicants* ---Weekly Scheduled Hours:40* ---FLSA Status:Non-Exempt* ---Earliest Start Date:Immediately* ---Position Duration:Expected to Continue Until Jan 17, 2025* ---Location:AUSTIN, TX* ---Job Details:General NotesThe Department of Population Health at the Dell Medical School is looking for a Community Health Worker.This position is initially for 12 months from the start date and renewable based upon availability of funding, work performance, and progress toward programmatic goals. The Community Health Worker will be a member of a multidisciplinary clinical care team involving inpatient and outpatient providers and social workers. They will engage persons from vulnerable populations who are not established in the healthcare system to transition between and within various healthcare settings, serving as liaison between the medical teams to build a therapeutic relationship, coordinating care with health and social services providers in partnership with Dell Medical School, including but not limited to UTHA, Seton/Ascension, CommUnityCare, Lone Star Circle of Care, and community partners, and connecting patients with unmet social and medical resources.Mediation Among Individuals, Communities, and Health and Social Service Systems. Providing Appropriate Health Education and Information, Care Coordination, Case Management, and System Navigation. Providing Coaching and Social Support. Advocating for Individuals and Communities. Building Individual and Community Capacity. Providing Direct Service. Implementing Individual and Community Assessments . Conducting Outreach, Participating in Evaluation and Research. Promote policy and systems changes.PurposeWork with multidisciplinary team and other local health system and community partners to help patients achieve good health practices, and promote community outreach.ResponsibilitiesService Coordination, Navigation and Direct Service Skills:* Connect patients to primary care medical homes, including assistance with follow-up appointments and care coordination between inpatient and outpatient teams, both medical and social work/case management. Work directly with CATCHH (CHWs Addressing Transitions of Care for Hospitalized unhoused patients) program, which focuses on hospitalized houseless patients nearing, and post-, discharge in effort to improve transitions of care.Capacity Building and Advocacy Skills:* Engage patients and family in discharge planning, health promotion, and health education. Support and provide general health related education and counseling, especially in unhoused patients. Promote individual and collective empowerment through health education, skill development, advocacy, organizing and collaboration with strategic partners.Education and Facilitation Skills:* Use learner-centered teaching to provide one-on-one education on wellness and disease management and encourage patients to adopt self-management skills. Schedule and/or deliver health education classes in designated communities.Individual and Community Assessment Skills; Outreach, Evaluation and Research Skills:* Conduct outreach to houseless individuals, who have recently been discharged from an inpatient setting, with high level of medical complexity. Provide assessment and documentation of patients' health-related social needs and assets; participate in family and community assessments. Coordinate with team members across various project requirements. Assist with developing assessment and evaluation tools for project longevity and maximum positive patient outcomes. Will also be responsible for documentation of patient needs, resources connected to, encounters, and follow-ups using software tools adapted with the University and care teams. As this documentation will be used for program evaluation and assessment, accuracy and timeliness will be critical.Communication and Organizing Skills:* Coordinate with community partners, serve as liaison between Dell Medical School, Dell Seton Medical Center, UTHA, CommUnityCare, Lone Star Circle of Care, and other community partners, utilize written and verbal communication, and assist with building a foundation for long term solutions. Work closely with above partners to improve the local health care system's ability to serve houseless patients during transitions of care.* Other related duties as assigned.Required QualificationsHigh school/GED and 5 years of community/health experience OR Bachelor's degree and 1 year of community/health experience. Experience working with individuals from historically marginalized populations, particularly unhoused patients. Demonstration of interviewing techniques to obtain personal information, to make inquiries and referrals, and to resolve conflicting information. Working knowledge of community-based resources including health and social services, eligibility criteria, and how to access them. Relevant education and experience may be substituted as appropriate.Preferred QualificationsDemonstrated high-level interpersonal and relationship building skills. Excellent verbal and written communication skills, including verifiable documentation skills. Excellent community engagement skills, including ability to engage in courageous conversations and advocate for policy and systems change to improve community conditions. Strong patient-centered mindset in working with internal and external partners. Given the position's focus on working with patients who are unhoused, an applicant's lived experience being houseless will be considered highly valuable. Experience working for or with local health care and/or community-based organizations. Certification by the TX Department of State Health Services as a Promotora/Community Health Worker. Ability to work independently and as a part of a team in implementing project goals. Ability to use computer equipment and tablets and to learn new computer software/programs. Ability to drive with a valid Texas Driver's License and access to a reliable car to travel within the local Austin area. Knowledge of HIPAA/OSHA/ADA/FERPA compliance. Knowledge of resources that serve individuals who are older, with a disability and/or other barriers including MAP, SSI, Medicaid and Medicare. Understanding the non-medical drivers of health including, but not limited to, economic, structural, historical, or other barriers to adequate care. Adherence to highest ethical, legal, and regulatory standards for community health workers. Bi-lingual in English/2nd language.Salary Range$40,000 + depending on qualificationsWorking Conditions* Uniforms and/or personal protection equipment (furnished).* May work in all weather conditions.* May work in extreme temperatures.* May work around standard office conditions.* May work around biohazards.* Repetitive use of a keyboard at a workstation.* Use of manual dexterity.* Occasional weekend, overtime and evening work to meet deadlines.* Field work as necessary.Required Materials* Resume/CV* 3 work references with their contact information; at least one reference should be from a supervisor* Letter of interestImportant for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.* ---Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.* ---Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.* ---Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.* ---Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.* ---Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.* ---Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.* ---E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:* E-Verify Poster (English) [PDF]* E-Verify Poster (Spanish) [PDF]* Right To Work Poster (English) [PDF]* Right To Work Poster (Spanish) [PDF]* ---Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.