Job DetailsJob Location Stony Point Admin - Santa Rosa, CA Position Type Full Time DescriptionJob Summary: The Community Health Worker (CHW) works directly with patients, the health care team, and the broader community to improve health outcomes for identified at-risk populations as part of a three-year grant funded project. Typically, a CHW is a trusted member of the community sometimes referred to as peers with lived experience who relate well to residents that live in challenging circumstances. With ongoing support and training, CHWs effectively empower others in the community through sharing of health information and facilitating linkages to community resources and health and social services. In addition, CHWs are poised to mobilize communities to create and sustain positive change that support ongoing health and wellness at a population level. The CHW will work within the SRCH clinics and in the community as part of the population health and nursing teams. The primary role of the CHW will be to provide information and support to SRCH patients regarding health, wellness, and community resources that address the social determinants of health. As a member of the Health Care Team, the CHW will perform a wide variety of tasks that encourage health and wellness in low-income individuals and their families through education, prevention, and linkage to health and community resources and services as needed. The CHW will also provide home and community support to identify resources and interventions that may be helpful for maintaining a healthy home environment and community. Salary Range: $26.66-$32.43 DOEDuties and Responsibilities:
- Check daily referrals; meet with patients to obtain program consent and review primary reason for the referral.
- Assist teams in providing health screenings such as the PRAPARE tool to identify social needs that may impact health, the PHQ9 to screen for depression, the ACEs Screening to screen for adverse childhood events or other best practice screening tools.
- Share results of screenings with the health care team.
- Provide resource information and linkage to community resources for food, shelter, or legal assistance as needed.
- Provide health information regarding how best to stay healthy, prevent illness and injury, or care for chronic health conditions such as diabetes or hypertension.
- Assist patients in using health related technology and applications to help them access health care through telehealth, learn about their health, or help patients monitor their own health conditions such as home blood pressure monitoring for those with hypertension.
- Assist patient in identifying their personal health goals, as well as potential problems/barriers to reaching those goals.
- Provide advocacy and/or health education resources for patient.
- Assist patient in tracking progress on reaching identified health-related goals.
- Assist patient in timely scheduling of primary care and other medical appointments to support their health. May attend appointments with patients.
- Maintain good working relationship with community health partners by working as a liaison with other agencies and the community.
- Document tasks to meet grant requirements which may include data entry.
- Participate in related quality assurance activities to monitor and improve patient service quality.
- Follows all SRCH policies and procedures, follows partner agency policies as applicable.
- Participate in on-going training and reviews.
- Maintain valid CHW certification.
- Other duties as assigned.
QualificationsMINIMUM QUALIFICATIONS:Education:
- High School diploma or GED required.
- Driver's license with clean driving record and auto insurance.
- Community Health Worker Certificate (CHW.
Experience:
- Bilingual Spanish and English (speak, read, and write) required.
- One year community health experience preferred.
- Experience working with individuals who are struggling with homelessness, substance use disorder, and/or have other special needs a plus.
- Familiarity with social service resources in Sonoma County a plus.
Knowledge and Skills:
- Ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
- Strong organizational skills.
- Strong written and verbal communication skills.
- Ability to effectively present information, responds to questions, and generally communicates clearly and respectfully with participants, coworkers, other agencies, and companies.
- Comfortable discussing sensitive health issues with patients.
- Ability to learn basic health care information and present that to patients.
- Strong interpersonal skills. Ability to work with people with a variety of backgrounds and educational levels both in person and on the phone.
- Ability to work independently and as part of a team.
- Ability to work flexible hours (Occasional evenings or Saturdays for community outreach events).
- Good judgment, problem solving and decision-making skills.
- Ability to uphold patient confidentiality with the utmost professionalism.
- Ability to travel to other offices and community locations which may include walking distances and being outside for extended periods of time.
- Basic proficiency with Microsoft Office applications including Outlook, Word, and Excel for data entry.
SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation Physical Requirements: While performing the duties of this job, this position is frequently required to do the following: Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
- Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
- Give and follow verbal and written instructions with attention to detail and accuracy.
- Perform complex mental functions and basic arithmetic functions
- Vision: see details of objects at close range.
- Coordinate multiple tasks simultaneously.
- Reach forward, up, down, and to the side.
- Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
- Lift up to five (5) pounds.
SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship