Community Health Worker (Upshur Co.)
: Job Details :

Job DetailsJob Location: Buckhannon, WVPosition Type: Full TimeEducation Level: High School/GEDSalary Range: UndisclosedJob Shift: AnyDescriptionJob Objective: The Community Health Worker (CHW) will be responsible for helping patients and their families navigate and access community services, other resources, and adopt healthy behaviors. The CHW supports medical providers and the quality team through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain, and improve the health of patients and their family. Provide social supports and informal counseling, advocate for individuals and community health needs. Community outreach, such as home visits, will be required.Responsibilities and Essential Duties:* CHW will identify high-risk patients with conditions such as diabetes, COPD, etc., and provide home visits to improve health outcomes, reduce complications, and improve communication between patients and providers. Assist patients in self-management of chronic illnesses and medication adherence as directed by their medical provider.* Responsible for establishing trusting relationships with patients and their families while providing general office support and encouragement.* Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients and families.* Follow-up with patients via phone calls, home visits, and visits to other settings where patients can be found.* Help patients set personal goals, provide coaching and resources to help them achieve reasonable goals.* Provide referrals for services to community agencies as appropriate.* Help patients connect with transportation resources and give appointment reminders in special circumstances. CHW's transporting patients is strictly prohibited.* Working closely with medical providers to help ensure that patients have comprehensive and coordinated care. Follow-up with patients should be continuous from initial identification through closure.* Be responsible for providing consistent communication to the Director of Quality Improvement to evaluate family/patient status, ensuring that provided information and reports adequately describe progress.* Be knowledgeable about community resources appropriate to the needs of families and patients.* Record patient care management information in the electronic health record in a timely fashion.* Other projects and duties as assigned.* Supports the Mission, Values, and Vision of Community Care of West Virginia and the facility.Patient Satisfaction:* Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy; and communicate with them courteously and respectfully.* Identify yourself in a pleasant and positive manner.Teamwork:* Assist in the orientation/training of new staff.* Consistently work in a positive and cooperative manner with fellow staff members.* Assist other staff in the performance of their assignments.* Seek out opportunities to help rather than waiting to be asked.* Consider the impact of your actions on staff members throughout Community Care of West Virginia, Inc. (CCWV)* Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.* Demonstrate flexibility to perform duties at different sites depending on the staffing needs.Problem Solving:* Demonstrate sound judgment by taking appropriate actions regarding abnormal findings or patient concerns.* Investigate and follow through on unusual orders or requests for service or information.* Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.* Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.* Consistently evaluate work and determine if further steps are needed to meet expectations.* Ensure compliance with regulatory standards.Productivity/ Efficiency:* Consistently demonstrate the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.* Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the department's future needs.* Organize job functions and work areas to be able to complete varied assignments within established time frames effectively.* Consistently demonstrate the ability to take the initiative to make decisions/choices without direct supervision.Adherence to Departmental Policies:* Demonstrate knowledge and understanding of all policies and procedures and the ability to reference them from appropriate books and manuals.* Comply with the CCWV's infection control policies and procedures, including the Bloodborne Pathogens Standard, to ensure a safe working environment for self and others.Great Benefits* Paid Time Off (PTO)* Paid Holidays* Extended Sick Pay (ESP)* Medical Health Insurance and Prescription Coverage* Basic Life Insurance for Employee and Family* Short-Term Disability* Long-Term Disability* 401(k) Voluntary Contribution Plan* Health Reimbursement Account* Employee Elected Voluntary Coverage for Employee and Family* Life Insurance, Dental, Vision, Flexible Spending Account, Dependent Spending Account* Discounted undergraduate & graduate rates at West Virginia Wesleyan College for employee and familyQualificationsPhysical Demands/Work Environment:* Work is performed in a professional medical office setting, business casual dress environment.* Extended periods of sitting and/or standing, telephone, and computer work.* Ability to see information in print and/or electronically.* The job requires standing, walking, hearing, reaching, talking, and occasional lifting up to 25 pounds.* The employee will be exposed to viruses, disease, and infection from patients and specimens in the working environment.* The employee will be required to work at any facility and be responsible for their own transportation.* Employees may experience traumatic situations, including psychiatric, dismembered, and deceased patients.Qualifications/Requirements/Skills:* Excellent interpersonal and facilitation skills* Critical thinking skills and ability to analyze complex data sets. Ability to manage complex clinical issues utilizing assessment skills and protocols.* Knowledge of patient education principals* Demonstrates excellent communication skills, both verbal and written* Attention to detail and high level of accuracy* Ability to affect change, work as a productive and effective team member, be flexible, and adapt to needs/priorities.* Strong time management, priority setting, work delegation, and work organization skills* Computer proficiency (Outlook, Word, Excel)Education/Training/Experience:* High School Diploma or equivalent* Knowledge of some medical terminology is preferred.* Experience working with underserved populations and in a community-based setting is preferred.* Previous experience with electronic health records.