NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job DescriptionPURPOSE OF POSITION The Growth and Community Engagement Specialist (Community Liaison Worker Level Ill} is responsible for patient growth and retention across the Gotham Health enterprise. He/She will develop and implement community outreach activities to drive patient referrals, educate the community about Gotham Health Services and showcase the brand.SUMMARY OF DUTIES AND RESPONSIBILITIES • Develops and participates in events and other community partnership activities to establish patient referral networks within and outside all Gotham Health sites.• Recruits new patients for all Gotham Health Centers and sites by attending community events and local meetings.• Spearheads special projects as needed and serves as the key liaison with community partners, Gotham sites, staff and site leadership• Researches and initializes key business relationships to help drive and support department growth initiatives• Coordinates and helps schedule newly established patient appointments across the continuum of care for Gotham Health.• Responsible for reporting, updating and documenting individual referral metrics• Responsible for overseeing individual budgets and reporting of all expenditures• Links Gotham patients with community-based services through local organizations.• Coordinates and conducts workshops• on health and other• Gotham Health services in collaboration with• community-based organizations, schools, small businesses, associations, chambers of commerce, etc.• Assists in data collection through community assessment surveys and partnerships.• Creates partner agreements with community-based organizations, schools and neighboring agencies for the process of referring new patients to Gotham Health.• Flexible nights and weekends to accommodate outreach and networking events• Other duties as assigned
Minimum QualificationsFor Appointment to Level I 1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or 2. Completion of an approved six month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above. For Appointment to Level II In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires: 1. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or 2. Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above. For Appointment to Level III In addition to meeting the qualification requirements of Assignment Level II, appointment to Level III requires: 1. One additional year of full-time experience as described in 1 above. For Appointment to Level IV In addition to meeting the qualification requirements for Assignment Level III, appointment to Level IV requires: 1. One additional year of full-time experience.
Department PreferencesQUALIFICATIONS FOR THE JOB: CERTIFICATION(S)/LICENSE(S): EDUCATIONAL LEVEL: Associates Degree or higher preferredKNOWLEDGEABLE IN: Microsoft Word Microsoft Excel Microsoft Power Point Community Relations experience preferred Comparable experience in health plan community relations, provider relations or pharmaceutical sales. Understanding of provider marketing, and knowledge of NYC Cares and/or the NY State of Health a plus.Must be comfortable making presentations and public speaking addressing providers, small business owners, community influencers, etc.Bilingual preferred in one or more of the following:• Spanish• Mandarin/Cantonese/Korean• Urdu/Bengali/Hindi/Punjabi• French Creole• Arabic• African Dialects• Russian• Polish/AlbanianYEARS OF EXPERIENCE:3+ MinimumIf you wish to apply for this position, please apply online by clicking the Apply Now button NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Vacancy Control Board NumberVCB #: CUM-03042###-####4