Company DescriptionJob DescriptionAs a Community Manager, you will be responsible for managing and engaging with our online community to build brand loyalty and drive customer engagement. You will be a representative of our brand and will play a crucial role in creating a positive and engaging online experience for our customersRESPONSIBILITIES1. Develop and implement community engagement strategies to drive brand loyalty and customer retention.2. Manage and moderate online communities, including social media platforms, forums, and other community platforms.3. Respond to customer inquiries and comments in a timely and professional manner, providing excellent customer service.4. Identify and engage with brand ambassadors, collaborators, and influencers to expand the reach of our community.5. Collaborate with internal teams to gather customer feedback and insights to drive product and service improvements.6. Plan and execute online events and campaigns to increase community engagement and brand awareness.QualificationsSKILLSET
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and ability to build relationships with customers.
- Proficiency in social media management and community platform management.
- Ability to analyze customer insights and data to inform community engagement strategies.
- Knowledge of online marketing and branding principles.
- Familiarity with customer relationship management (CRM) tools.
- Creative thinking and problem-solving skills.
- Ability to work independently and manage multiple projects simultaneously.
EXPERIENCE
- Proven experience as a community manager or similar role, preferably in a digital or online environment.
- Strong understanding of community management best practices and trends.
- Experience in managing online communities, including social media platforms and forums.
- Experience in customer service or customer-facing roles.
- Familiarity with analytics tools to track community engagement metrics.
SOFTWARE
- Nice to have: Airtable, ClickUp, or any task management software
Additional InformationLOCATIONGlobal (Remote)ROLE TYPEFull-timeWORK SCHEDULE (EST)6 AM - 2 PM ESTDO NOT APPLY IF
- You do not have a proven experience as a community manager