COMMUNITY SUPERVISOR
: Job Details :

The Company

Founded in 1925, Rudin is a multigenerational, family-owned company that develops, owns, and manages a portfolio of sustainable, diversified, best in class, real estate assets and investments that create value for the communities where they exist.

Led by the third and fourth generations of the Rudin family, Rudin controls one of the largest privately owned real estate portfolios in New York City overseeing daily operations of 31 properties in New York City, including 14 commercial office buildings totaling 10.1 million square feet and 17 multifamily properties containing 4.7 million square feet. The company maintains a long-term approach to developing, managing, and maintaining timeless developments within the city of New York and is committed to reinvesting in and enhancing its properties.

Rudin prides itself on a high level of customer service to its tenants and residents, a corporate culture respectful and supportive of its employees, a commitment to Diversity, Equity, Inclusion and Access, and its sterling reputation as a corporate citizen within the City. The Rudin family has a long tradition of service and philanthropy in New York City.

For more information on Rudin and its portfolio, visit www.rudin.com.

The Position

The Community Supervisor leads the sales and customer service function for a grouping of assets with a combined unit count of 500+ units. The ideal candidate will have extensive knowledge of the Manhattan submarket as evidenced by tenure at Class A, high rise asset(s) for a period of 3-5 years. This role reports directly to the Sr. Community Manager and will provide leadership to the front of house team and assist with the management of the front desk and doorperson teams.

Responsibilities:

Meet Budget Objectives (Maximize Revenue)

Collection of budgeted revenue

Maximize market rent

Minimize vacant and delinquent rent loss

Maximize miscellaneous income items

Monitor timely receipt and reconciliation of rent collections

Sales and Marketing

Support the General Manager and/or Sr. Community Manager in the execution of market and product analysis

Partner with the Revenue Manager to suggest competitive prices based on survey information in order to meet or exceed budget objectives

Assist sales team with traffic generation in most cost-effective manner and evaluate on a regular basis.

Assist with supervision of leasing of units and engage in leasing activities as needed

Conduct tours and respond to inquires

Prepare and review market plans Revenue Manager and Head of Leasing weekly

Oversee the walk and sign-off process for each turned unit before listing

Review listings on various marketing channels and website for accuracy and overall presentation

Front of House Leadership

Consult with General Manager and/or Sr. Community Manager on leasing staff performance and job duties

Train and develop subordinates (provide on-the-job training and schedule company training)

Motivate Community Consultants and Doorpersons/Concierge by giving consistent feedback

Attend weekly staff meetings

Comply with federal, state and company regulations (e.g. EEOC and Workers Compensation)

Resident Services

Partner and collaborate with Facilities Department in response to resident requests

Respond to and resolve resident concerns and complaints with appropriate follow up

Schedule quarterly resident engagement events following company branding guidelines

Assist with drafting routine resident communications

Maintain and routinely customer survey Feedback and respond accordingly (service recovery)

Administrative Services

Ensure that company policies and procedures are being adhered to correctly and consistently by on-site staff

Ensure move in and move out paperwork are processed accurately and documented in Yardi

Partner with the facilities team to walk move-outs and process damage chargebacks against tenant security deposits

Review and approve Statements of Move out ensuring timely completion and adhering to local ordinances

Oversee delinquent rent collection ensuring proper communication and legal action is taken

Partner with Accounts Receivable to audit and clean up resident accounts, submitting account change forms as necessary

Coordinate with Facilities and Construction to minimize turn time and maintain made-ready inventory

Prepare and deliver all legal and formal notice in accordance with state law including but not limited to late notices, change in term notices, lease violations and notices of termination.

Community, Maintenance and Improvement

Partner with the Facilities teams at each community to keep the assets neat, clean and working

Maintain high standards of customer service. Routinely review customer feedback sources and respond accordingly

Maintain company standards on landscaping and curb appeal

Maintain an understanding of Understand local laws, rent stabilization and landlord and tenant legal considerations

Review, analyze and respond to various reports which gauge asset performance

Requirements:

Associates or Bachelors degree

Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)

Detail-oriented with excellent communication, organizational and analytical/problem solving skills

Familiarity with Fair Housing and Equal Employment guidelines and applicable local and federal laws

The ability to travel between properties as needed

Knowledge of bookkeeping, AP, AR, budgets, building maintenance, and marketing strategies

Total Compensation:

The base salary range* for this position is $90,000.00 to $100,000.00 per year

This position is eligible for a discretionary bonus

We also offer excellent Benefits and Perks to our employees, including: Full company-paid health and dental, 401k, pension, housing and parking discounts, and wellness programs.

All offered benefits are subject to the terms/conditions of the benefits plans.

*Salary may vary based on work experience, market conditions, and qualifications/training.

Rudin is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.