Community Support Coordinator
: Job Details :

Provides face to face and/or telephonic support to facilitate client transitions through the health care system by providing information and promoting linkage between patient and healthcare providers and community-based organizations. Functions as navigator, client educator, advocate, and client empowerment facilitator. Provides information and guidance to the patient and/or caregiver resulting in effective care transitions, improved self-management skills and knowledge, and enhanced communication allowing them to remain safely in their home/community. Also provides administrative and customer service support. Works under general supervision.

$23.17 - $28.96 Hourly

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Reviews referral list of clients and prioritizes to assess for follow-up needed/actions required.
• Conducts phone and field outreach to locate and encourage client participation in program services.
• Establishes and promotes an ongoing collaborative relationship with clients, care managers, direct caregivers, physicians, nurses, agencies, and other facilities.
• Educates clients about program services, benefits, and self-help techniques.
• Advocates effective recovery-based and/or behavioral health services on behalf of clients. Assists in clarifying therapeutic, rehabilitation, and recovery goals if applicable.
• Develops an inventory of resources that will meet the client needs as identified in the assessment process.
• Assesses Social Determinants of Health (SDoH) and provides care coordination to address barriers of care.
• Identifies client issues/concerns and intervenes as necessary and/or refers to appropriate resources to optimize the client's quality of life (i.e., care team, community linkages, and behavioral health).
• Prepares detailed, accurate, and timely documentation.
• Works closely with the care team to monitor and track client progress.
• Resolves and coordinates issues and member complaints impacting the delivery of services.
• Adheres to client treatment plans by providing education, coaching, and support to the client and/or their family members.
• Educates, coordinates, and provides resources to reduce inappropriate utilization of emergency room (ER) and hospital services.
• Participates in case conferences, staff meetings, and training programs.
• Protects the confidentiality of client information and adheres to company policies regarding confidentiality.
• Ensures compliance with payors' policies and procedures as well as all Federal and State regulations.
• Participates in special projects and performs other duties as assigned.
• This is a field-based position that requires flexibility to travel throughout all 5 boroughs and Westchester.

Licenses and Certifications:

• Valid driver's license may be required as determined by operational/regional needs. preferred

Education:

• Associate's Degree in Human Services or a related field or the equivalent work experience required

Work Experience:

• Minimum of two years of experience in a mental/behavioral health, health care or human services setting required
• Experience working with homelessness, mental illness, and/or substance using populations preferred
• Effective oral/written/interpersonal communication skills required
• Intermediate to advanced in using technology and working in different medical management platforms preferred
• Comfortable working independently preferred
• Bilingual skills as determined by operational needs may be preferred