Shift: Compensation:$25.00/Hour
Compliance Tracking Admin
PRINCIPAL ACCOUNTABILITIES:
- Provide training and support to new and existing Compliance Tracking users (partners, vendors, carriers, agents, etc.)
- Monitor request for support and identify trends and opportunities for improvement
- Provide timely responses to users requesting assistance (typically less than 1 hour)
JOB SUMMARY:
- Provide training and general day to day support for Clients/Vendors/Carriers/Capstone Assocites using the Compliance Tracking Tool.
- Process new user applications creating user profiles and modifying settings as required.
- Configure violations, exemptions, vendor #s, permissions, etc.
- Investigate partner/internal issues and follow through until completion.
- Triage and resolve software/hardware issues notified from the field.
- Support Tier 1 with their unresolved issues and hold Tier 3 responsible for execution through effective prioritization on incident/bug remediation.
- Participate in weekly client calls giving updates on issues and relaying inbound requests up to the Product Owner.
- Lead & support new client or site onboarding efforts – host demos, training sessions, create/provide process documentation, etc.
- Monitor and track telephone and email requests for assistance, identifying target areas for improvement.
- Prepare/Assist in preparation of weekly/monthly reports
#CBCapstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a Critical Infrastructure Segment . As a critical infrastructure industry worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.