Overview:
At Community Blood Center of Greater Kansas City, we have a passionate enthusiasm for service excellence. We believe diversity drives innovation, and we strive to cultivate a workforce as dynamic and diverse as the communities we serve. CBC seeks creative visionaries who thrive in a culture that fosters growth and advancement. We invite you to build and evolve with a global institution committed to excellence in blood banking, transfusion medicine and cellular therapies, and innovative research.
The shift schedule will be Monday - Friday, 6:00 AM to 2:30 PM
Responsibilities:
Prepares blood products that meet the safety, purity and potency requirements of FDA and AABB.
Essential Functions:
- Upholds a customer service level that ensures every attempt is made to meet the customers needs.
- Performs as a member of the laboratory team.
- Update computer records and reports; perform data entry.
- Prepare products routinely according to the Component Lab Stand Operating Procedures (SOP). Including, but not limited to red blood cell products, platelets and plasma (including Cryoprecipitated AHF) products.
- Performs visual inspection of blood products at each step of processing.
- Maintains accurate and complete records.
- Organize, sort and label frozen products.
- Prepare recovered plasma for shipment.
- Assist in labeling red blood cells as needed.
- Independently perform self-review of tasks completed and critique appropriately.
- Performs required equipment maintenance, troubleshooting and quality control on assigned instrumentation.
- Identify problems that may adversely affect products, troubleshoot, perform corrections, if applicable, quarantine when required.
- Order, receive and check inventory of supplies frequently and promptly notify Department Supervisor of inadequacies or surpluses.
- Unpack and receive shipments containing donor samples from multiple sites as required.
- Inspect, sort, prepare, pack and ship samples for donor testing as required.
- Organize, log, store and manage sample collections including problem samples.
- Respond to environmental and storage alarms and perform corrective action when necessary.
- Must be able to confidently communicate and interpret intermediate information in English to all members of the public and CBC staff.
Qualifications:
- High school education or equivalent.
- Must provide a copy of the transcript.
Skills and Knowledge:
- Excellent written and verbal communication skills
- Excellent Customer Service skills
- Ability to solve problems and work independently
- Ability to work with others
- Excellent organizational skills and ability to multi-task
- Strong attention to detail in all work processes.
- Ability to work independently with minimal supervision
- High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated poise, tact and diplomacy in dealing with a variety of staff up to and including executive leadership
- Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous and friendly manner while demonstrating sensitivity to and respect for diverse populations
- Ability to work in a strong team environment
- Ability to plan and organize job tasks or resources in an efficient manner.
- Ability to be responsive and available to management in order to address issues and concerns as they arise.
- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Ability to use logic and reasoning to identify and analyze strengths and weaknesses of alternative solutions, conclusions or approaches to problems within established policies and procedures.
- Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.
- Knowledge of a variety of software applications (Microsoft Office Suite, Excel, Outlook, EDD)