About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that Your Mission is Our Passion, DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions. Responsibilities
- Maintain awareness of Fleet Installations, Operations, and Workup Cycles in order to proactively identify and prioritize CANES distance support needs. This also includes understanding and tracking the relative expertise and training levels of different shipboard CANES administrators.
- Proactively monitor and track the performance, cyber hygiene, and configuration status/drift of CANES across the fleet routinely using TNRM and TNRA. The team should strive to identify system health issues in CANES before the ships do and remediate those issues. Proactively contact shipboard ITs with system health concerns.
- Immediately address critical issues that occur in the Fleet with expedited support utilizing EDS tools. The team is expected to be staffed with multidisciplinary, high performing/expertise engineers that are able to troubleshoot and correct a wide variety of issues that could occur on the CANES system. The team is expected to operate during normal business hours but be able to adapt with a 24/7 staffing rotation to support streamlined/immediate TNRA access and lab access.
- Proactively improve the delivery pipeline for FSE updates/improvements, to include leading automation and pipeline test improvement efforts on behalf of FSE.
- Proactively improve fleet monitoring and remote access efforts as well as identifying/executing other improvements to better understand/predict/improve how CANES is operating in the Fleet, to include serving as a collection point for Fleet configuration/performance information.
- Identifies and champions system configuration, system user operation, system administration and maintenance improvements (e.g. Automated MRCs) for CANES. Executes some of these improvements (and remainders are prioritized in the backlogs for the other FSE Pillars [Development Engineering Subsystems, Fielded Product Improvement, Fleet Escalation Support, Software Sustainment Activity, NUWC In-Service Engineering] as well as New Designs).
- Conducts targeted Fleet familiarization training based on expected Fleet operations and/or IT expertise levels.
- Identifies improvements within the Help Desk/TACNET support system to improve response to critical and non-critical issues to include help desk training, ticket/knowledge base improvements, and workaround/troubleshooting guides.
- Proactively plans, and trains for, how Fleet support will be provided during wartime and disaster-recovery scenarios.
Qualifications
- Master's or bachelor's degree in computer, Electrical or Electronics Engineering or Mathematics with field of concentration in computer science. Individual shall have relevant certifications: Professional Software Engineering Master (PSEM)/ Certified Software Development Professional (CSDP) or (post award) with COR approval complete a vendor/platform specific certification such as: Microsoft role-based certifications, Microsoft Certified Applicable s Developer (MCAD), Microsoft Certified Database Administrator (MCDBA), Red Hat Certification Program (RHCP), CISCO Certified Network Professional (CCNP), CISCO Certified Design Professional (CCDP), Oracle Certified Professional (OCP), VMWare Certified Professional (VCP), Cloud certifications, etc.
- Specific Education: Cybersecurity Work Force (CSWF) qualified in 9 months.
- Ten (10) years with Master's or 14 years with Bachelor's degree of experience in computer design, software development or computer networks.
- Specific Experience: Five (5) years of technical experience in support of TACNET, or other Navy C4I systems. Experience may be achieved simultaneously.
Benefits DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions. EEO Women, minorities, individuals with disabilities and Veterans are encouraged to apply. DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. DLH will provide a reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.