Location: Houston,TX, USA
About Us:
Primary Computer Service, Inc. is a leading provider of IT solutions for over 40 years, dedicated to delivering top-notch technical support and innovative services to our clients. We are seeking a skilled and motivated Onsite Computer Technician to join our team and provide exceptional technical support and maintenance services to our clients' onsite locations.
Our Purpose:
To help people with their information technology so that their business will run smoothly.
Job Overview:
As an Onsite Computer Technician, you will be responsible for providing hands-on technical support, troubleshooting, and maintenance for computer systems, hardware, and software at client locations. You will play a critical role in ensuring the smooth operation of IT infrastructure and delivering high-quality customer service.
Key Responsibilities:
-Technical Support: Provide onsite technical support and troubleshooting for desktops, laptops, printers, and other peripherals.
- Maintenance: Perform routine maintenance and upgrades on computer systems and software to ensure optimal performance.
- Installation: Install and configure hardware, software, and network components according to client requirements.
- Diagnostics: Diagnose and resolve hardware and software issues, including operating system errors, application problems, and connectivity issues.
- Customer Service: Deliver excellent customer service by effectively communicating with clients and addressing their technical concerns.
- Documentation: Maintain accurate records of service requests, repairs, and inventory of equipment.
- Network Support: Assist in network setup and troubleshooting, including cabling and connectivity issues.
- Training: Provide basic training to clients on the use of hardware and software as needed.
Qualifications:
- Education: Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience: Proven experience as an onsite computer technician or similar role.
- Technical Skills: Strong knowledge of computer systems, hardware, and software. Proficiency in diagnosing and resolving technical issues.
- Certifications: CompTIA A+, Network+, or other relevant certifications are a plus.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities.
- Customer Service: Outstanding customer service skills and a client-focused attitude.
- Physical Requirements: Ability to lift and move computer equipment and peripherals.
How to Apply:
Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to ...@primarycomputer.net