Salary: $35.85 - $44.81 Hourly Location : Milwaukee, WI Job Type: Full-Time Remote Employment: Flexible/Hybrid Job Number: 2023-04555 Division: Information Technology Department: Technical Services Opening Date: 06/14/2024 Closing Date: Continuous Application Requirements: Candidates (both internal and external) must complete the employment application in its entirety for further consideration. Typing See Resume in lieu of application completion will not be acceptable. Please make sure to carefully review requirements and submit a complete application describing your experience and providing all required documents to best assess your qualifications. Salary determination will be based on years of credited experience that is listed on the job application only so please include complete work history. Incomplete applications will not be considered. In instances where we are unable to ascertain from a candidates' application material whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications. Description Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu. Characteristic Duties and Responsibilities Under the supervision of the Director, Technical Services and Support, responsible for the administration and functional operation of MATC's enterprise computer network systems. Maintains, configures, supports and troubleshoots network hardware, infrastructure components, operating systems, and software applications. Work is generally diversified requiring judgment, analytical skills, and decision-making abilities, according to established practices and procedures. Daily activities are completed independently, or as part of a project team, employing established procedures and general objectives. Interaction with supervisor is normally limited to problems or unusual situations.
- Collaborates with Technical Services staff to install, configure, and manage District's enterprise computer network and virtual systems with faculty, staff and students.
- Implements and manages appropriate software and hardware solutions of varying Server level network Operating Systems and applications used by the MATC community; performs and maintains complex software installations and upgrades including virtual and physical Windows server installation.
- Assesses and resolves network hardware and software problems including the following: troubleshoots and repairs complex network problems using software tools and diagnostic equipment; maintains and repairs communications media.
- Troubleshoots hardware communication issues and performs root cause analysis by engaging in troubleshooting activities and resolving network connectivity issues.
- Develops and documents appropriate procedures, guidelines, and techniques to pursue, track, and resolve network problems
- Provides prompt and accurate service in response to support requests. Provides on-demand high level technical support to the MATC Community.
- Monitors, evaluates, develops and implements computer network resource optimal utilization and performance including network traffic usage; proposes capacity planning recommendations; monitors and maintains network file server storage.
- Collaborates with Construction Services by coordinating the specification, layout and design of additions and modifications to the District enterprise computer network in existing buildings, new construction; designs structured wiring systems used for building communication infrastructure.
- Assists in the research, evaluation, and implementation of computer network hardware and software, and makes recommendations; coordinates related network changes with computer systems staff.
- Performs systems administration and management duties for both physical and virtual systems including using monitoring, recording, reporting and analysis tools.
- Performs and assists with special projects; collaborates and communicates the MATC community, vendors and vendor support services to troubleshoot network issues.
- Creates and maintains appropriate technical, operational and troubleshooting documentation via various media resources. Monitors and supports computer Help Desk.
- Participates in departmental meetings, in-service training and other activities as required; attends conferences, seminars and professional meetings as designated.
- Keeps current and recommends new strategies on digital trends.
- Performs other related duties as required for the efficient operations of the department.
QualificationsMinimum QualificationsRequired Education: Associate's degree in Computer Networking. Preferred Education: Bachelor's degree in related field is preferred. Required Experience: Three (3) years of progressively responsible work experience in continuous network technical support activities. Preferred Experience: Prefer more than three (3) years of relevant experience. Knowledge, Skills, And Abilities
- Knowledge of currently recognized principles, techniques, and methodologies used to support computers, software and related equipment.
- Knowledge in the following areas: VMware, Microsoft OS servers, Active Directory, Cisco network infrastructure management, data storage, backup systems.
- Knowledge of server Operating Systems, including deployment, configuration, troubleshooting and fine tuning OS.
- Through knowledge of network transmission methods and network communication protocols.
- Working knowledge of current office practices and procedures in the use of computer and software systems and supporting equipment.
- Skilled at troubleshooting of hardware and software.
- Ability to determine and ensure the accuracy of analysis, design, implementation, and audit of the system development life cycle.
- Ability to write and maintain Technical documentation and procedures.
- Ability to perform system administration and management duties for both physical and virtual systems.
- Ability to support and maintain a Windows Active Directory environment.
- Ability to diagnose and resolve technical problems independently and in a team.
- Ability to establish and maintain effective working relationships with students, colleagues, community representatives, and the general public.
- Ability to communicate effectively on sensitive issues through both oral and written means and to establish effective working relationships with administrators and staff.
- Ability to schedule work and keep accurate records.
- Ability to translate necessary technical information into instructions usable by non-technical people
- Ability to establish, collaborate and maintain effective work relationships with staff and public.
- Ability to work with culturally diverse employee populations.
- Ability to lift and move computer equipment weighing up to approximately 50 pounds.
Physical Demands
- Physical Demands: Ability to lift up to 50 lbs., carry, and push up to 20 lbs. and ability pull up to 50 lbs.
- Ability to climb stairs and a ladder and maintain balance.
- Ability to stoop, kneel, crouch, reach, hear and speak.
- Sitting/Standing/Walking: 50% of time spent sitting, 25% of time standing, and 25% of time walking.
Excellence through diversity. MATC is an Affirmative Action/Equal Opportunity Employer and complies with all requirements of the Americans with Disabilities Act. MATC strongly encourages individuals of all backgrounds to apply. Supplemental InformationStart Date: The position supports the Information Technology's department of Technology Services and will have a start date to be determined. Hours/Location: This is a full-time. 40 hours per week, 1.0 FTE position. Hours are Monday - Friday, 8:00 a.m. - 4:30 p.m. Based out of the Milwaukee Downtown campus, 700 W State St, Milwaukee, WI 53233 Eligible for Flexible Work Arrangement Hourly Rate: This is a non-exempt, hourly position, with a pay range of $35.85 - $44.81. Salary is listed to the midpoint of the salary range and is based on the 2023/2024 rates and are determined by years of experience credit and internal salary equity. Application Materials: Along with your completed applications it is optional, but not required, to upload supporting documents such as resume, cover letter and proof of education (transcript, copy of diploma/degree etc.). Education will be formally verified prior to offer. Interviews: Selected qualified candidates will be invited to participate in a virtual interview on a date to be determined. Candidates who are selected after the first interview will be invited to a second-round interview. Health Insurance
- MATC offers a choice between two medical insurance plans. See below for plan types:
- Low Deductible PPO
- High Deductible PPO
Upon selection, the coverage begins the first of the month following start date. You will have 30 days from your start date to enroll. MATC contributes a generous percentage towards medical insurance premium. Both medical plans include prescription drug coverage at no additional cost to employees. Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan. Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions. Dental Insurance
- MATC offers a group dental plan through Delta Dental.
- Upon selection, the dental insurance plan coverage begins the first of the month following start date.
- Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.
Vision Insurance
- MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
- Plan covers eye exam, frames, lenses and contact lenses.
Group Life Insurance
- MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee's annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
- Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.
Long-Term Disability
- MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.
Flexible Spending Accounts
- MATC offers two types of Flexible Spending Accounts (FSA):
- Health Care FSA
- Dependent Care FSA
This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount. Retirement Savings
- Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)'s pension system as of day one of employment. The College currently pays the full cost of the employer contribution (6.9%), and the employee pays the full part of the employee contribution of 6.9% of salary. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employee's behalf. Contribution rates are subject to change annually as set by the State.
- In addition to the WRS pension account, employees may enroll in other optional retirement savings plan such as a 403(b) account or a 457 account on a pre-tax or post-tax basis.
Sick Leave
- MATC offers employees a generous sick leave plan per year.
- Each employee may accumulate up to 165 days of full sick leave with an unlimited accumulation of half pay sick leave.
Vacation
- MATC offers a vacation policy to employees for the purpose of rest and relaxation.
- Vacation is earned at a generous rate each year of employment. (Not available for Instructors)
Paid & Flexible (Floating) Holidays
- MATC offers 12 paid holidays for non-Faculty positions and 7 paid holidays for Faculty positions.
- MATC provides two flexible (floating) holidays per employee per year. (Not available for Instructors).
Tuition Benefits:
- Employees are eligible for tuition reimbursement and waiver after completing probationary period.
- Amount allowed per fiscal year is 18 credits at MATC or $1,400 at other accredited institutions.
01 Candidates (both internal and external) must complete the employment application in its entirety for furtherconsideration. Typing See Resume in lieu of application completion will not be acceptable. Have you included thefollowing information on your application? 1) Education 2) Work Experience
02 This role is a full-time (40 hours/week), non-exempt, hourly position. The pay range for this position is $35.85-$44.81 per hour. Are these hours and pay range acceptable to you?
03 This position has a probationary period of six (6) months. The person who is hired for this role would not be able to transfer into another role within the college until the six (6) month probationary period has been completed. Is this acceptable to you?
04 What is your highest level of education?
- High School Diploma or GED equivalent
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree
05 Please list what field(s) (major(s)/minor(s)) your degree(s) is/are in. Please enter 'N/A' if this does not apply to you. 06 How many years of progressively responsible work experience in continuous computer network support activities do you have?
07 Do you have hands-on work experience with VMware?
08 Please describe any relevant experience with VMware, including how many years experience you have in a VMware environment. If you have no related experience, please type N/A. 09 Do you have Cisco network infrastructure setup / management experience?
10 Please describe any relevant experience with Cisco network infrastructure management, including how many years experience you have. If you have no related experience, please type N/A. 11 Do you have experience working in Windows server environments?
12 Please describe any relevant experience with Windows servers, including setup / management, and how many years of work experience you have. If you have no related experience, please type N/A. 13 Do you have experience in setup/maintaining/managing enterprise networks?
14 Please describe any relevant experience you have with setup/maintaining/managing enterprise networks, including how many years of work experience. If you have no related experience, please type N/A. 15 Do you have experience working with diverse populations? (Examples: Americorps, Military Experience, the Peace Corps, Public Allies, Vista Volunteers of America etc.) OR are you bi-lingual?
16 (INTERNAL APPLICANTS ONLY) Please list all positions previously and currently held at the college. (External applicants type N/A) 17 (INTERNAL APPLICANTS ONLY) Please specifically describe how your previous or current duties/experience relates to this position. (External candidates type N/A) Required Question