Computer Support Assistant
: Job Details :

Position Type:

Technology Services/Computer Support Assistant

Date Posted:

12/4/2024

Location:

Technology Services (Campus Tech)

Closing Date:

12/15/2024

Additional Information: Show/Hide

LOCATION OF POSITION: Monroe One BOCES - 41 O'Connor Road, Fairport NY 14450; Campus Technology

TERM OF EMPLOYMENT: 12 Month Position, Full Time

STARTING DATE: As Soon As Possible

SALARY RANGE: $18.00 - $24.50 per hour

* Actual salary is dependent upon education, experience and contract.

DUTIES:

1. Sets up and supports computer hardware and software in operational order (Windows and Mac).

2. Installs and relocates computers, iPads, and peripheral equipment.

3. Installs new and upgraded software packages and ensures network connectivity.

4. Provides basic personal computer software training to users on various standard software packages for users to independently produce computerized documents, including the creation of presentations.

5. Responds to questions concerning hardware and programs (installed and web-based) problems.

6. Analyzes basic problems concerning programs and hardware to determine an acceptable solution and ensures that all applications run.

7. Maintains accounts (establishes new accounts, assigns levels to users, and deletes old accounts).

8. Refers more difficult software, hardware, and equipment problems to higher-level technical staff.

9. Creates and maintains computer inventory.

10. Assists with text and image scanning.

11. Maintains software licensing information and updates to programs.

12. Coordinates shared resources, trains users in the use of computers and other equipment and provides customer support.

13. Assists with setting up other equipment such microphones and projectors for presentations.

14. Creates documents, brochures, programs, etc., including presentations, for agency staff.

QUALIFICATIONS:

1. Civil Service eligibility for Computer Support Assistant: Graduation from high school or possession of an equivalency diploma, plus EITHER:

(A) One (1) year of paid full-time or its part-time equivalent experience providing computer support to users including diagnosing software and hardware problems and resolving problems, or training, instructing, or providing explanation to users in basic hardware and software methods and principles; OR

(B) Successful completion of nine (9) college semester credit hours in a computer science or information technology field; OR

(C) Possession of a CompTIA A+ or Microsoft Office Specialist Certification; OR

(D) Any equivalent combination of training or experience as defined by the limits of (A), (B), and (C).

2. Must have strong troubleshooting skills.

3. Proficiency in the use of applications such as Windows 10, Office Suite, Office 365, SharePoint, SCCM, iOS, JAMF.

4. Strong personal communication, writing skills, and documentation skills.

5. Needs to be organized, proactive, and positive team player.

6. Must have reliable transportation.

7. Physically able to perform essential functions of the position (with or without reasonable accommodation.) including, but not limited to:

* lifting and carrying up to 50 lbs. of equipment

* Crawl under desk units for installation/setup