Job detailsJob Title: Computer Support (Infrastructure Engineer)Pay rate: $26 per hourDuration: 3 yearsW2 contract only (No C2C)Location- Ankeny, IA, 50023100% Onsite OT and travel (up to about an hour away) is possibleFactory setting - metatarsals are required on the first dayOperational IT support for the Des Moines Works factory in Ankeny including two off-site warehouse and a test lab in Ames, IA. Position involves a mix of break/fix and project work dealing with computers, printers, scan guns, and network equipment.Job Duties:
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- documents/records: TYPICAL EXAMPLES: -contact lists -process logs -problem incidence reports -customer information updates - exterior ship orders -inventory, maintenance or other service records-handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: -understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered, however, recent college grads should be submitted at a lower bill rate
*** If this position may be interested to you, please email me back at ...@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****9561448