Computer Support Associate II - Infrastructure
: Job Details :

Description:Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Major Purpose:Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts. Major Duties:? Documents recording and/or distributing information. Has limited breadth, depth and/or frequency of interaction with external contacts. Typical examples include logging statistics on process completion, reporting problems, updating data, maintaining documentation or procedures, distributing reports. ? Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. ? Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems ? Responsible for effective e-mail communications and ability to create and maintain basic documents/records/files: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports -- customer information updates --purchase orders --inventory, maintenance or other service records -- configuration and utility files ? Responsible for recognizing problems with the processes/operations he/she supports. Is responsible for resolving those problems with pre- established and documented solutions. Those solutions may be multipathed, requiring assessment of each problem situation. Is responsible for reporting to others those problems that fall outside their scope to resolve. ? Applies basic technical knowledge in the support of processes or operations. TYPICAL EXAMPLES: --assist in installing software upgrades --perform routine hardware maintenance --troubleshoot and resolve user problems based on scripts or procedures provided Skills, Abilities, Knowledge: ? Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. ? Knowledge of computer security policies and a general overall knowledge of computer security concepts. ? Knowledge of computing and networking concepts and fundamentals. Education: ? Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent Work Experience: ? Information technology experience and/or business experience. (Less than 1 year)If a Glider Assessment is Required, enter the assessment ID N/APosition Title Infrastructure EngineerSpecific Position Requirements Visa sponsorship is not available, now or in the near future, for this position.Location: Onsite in Greeneville,TNSchedule: Monday-Friday second shift 4:00 PM - 1:00 AM. Will move to first shift when second shift production ends. Saturdays are also required at times.Additional Info: Metatarsals are required on the first dayJob Requirements:- Knowledge of computing and networking concepts and fundamentals- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.- Knowledge of computer security policies and a general overall knowledge of computer security concepts.- 1 year or more IT experience preferred, but recent college graduates will be consideredEducation Requirements:- High School, secondary diploma, or equivalent- Degree in an Information Technology discipline or equivalent experience.Preferred Qualities:- Desktop support experience- Previous experience working in a factory environment- Works well in teamsJob Duties:- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.- Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.