Computer Support Associate
: Job Details :

Computer Support Associate Location: Urbandale, IA Duration: 36 months Description: Computer Support Associate Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Specific Position Requirements Top Must Haves: Focus on break fix for hardware/software and ensuring customer satisfaction Working and collaborating in a team environment to solve problems and work on projects Good communication and ability/desire to learn We're looking for someone with good IT skills and excellent customer service skills. Education Preferred: No but relevant experience is Years of Experience Required: 1 year min As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.