Location: Alamogordo,NM, USA
* Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
* Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
* Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.
* Where required, administer and resolve issues with associated end-user workstation networking software products.
* Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
* Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
* Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
* Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
* If necessary, liaise with third-party support and PC equipment vendors.
* Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
* Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
* Write technical specifications for purchase of PCs, desktop hardware and related products.
* Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate to the age and/or cultural diversity of the customer served in his/her assigned area.
* Maintains required core competencies.
* Provides technical assistance and training to users.
* Instructs users in use of equipment, software, and manuals.
* May assist network and server administrators.
* Answers client's inquiries in person and via telephone concerning workstation and server operation; diagnoses system hardware, software and operator problems; and recommends or performs minor remedial actions to correct problems based on knowledge of Microsoft Windows 2000.
* Resolves all technical issues on a timely basis.
* Meet and exceed Information Services and GCRMC Customer Service Standards.
* Takes departmental on-call as required.
* Familiarity with monitoring AS400 server
* Familiarity with monitoring HL7 interfaces
* Monitors AS/400 Day-end processes when on-call.