Health Advocates Network is currently seeking a Computer Support Specialist to work at a facility in New York, NY. These are registry positions with our company. Pay Rate: $24 / hour Shift details:
Job Duties This may include such activities as:
- Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn't resolved after troubleshooting.
- Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
- Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
- Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn't resolved after troubleshooting.
Experience & Knowledge Three to five years of experience in the following:
- IT customer support and training Computer installation, diagnosis and repair Network & standalone printer installation, diagnosis & repair
- Basic troubleshooting scanners and other peripheral devices
- Microsoft Office Suite troubleshoot / desktop support Virtual meetings tools including MS Teams, Zoom and WebEx Windows 10 desktop support
- VPN and remote technical support Adobe Pro troubleshoot / desktop support
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) ###-#### and ask to speak with Alondra (Monday-Friday 8:30 AM-5:00 PM PST). Refer friends, Earn rewards! #ZipRecruit