Location: New York,NY, USA
Job DescriptionJob ID#:24713Job Category:Information TechnologyPosition Type:Contract/W-2Duration:1 yearShift:Multi ShiftsJob Title: Help Desk TechnicianPay rate: $23/hrShift: 8am-4pm or 10am-6pmOur Client:Our client is the New York State Office of General Services (OGS) and they are seeking a Help Desk Technician for one of their teams. This is a temporary position (W2 Only) in Brooklyn, NY. This is an excellent opportunity for the right individual. The contract is expected to last 1 year with a pay rate of $23/hr.This is an in-office role, so you must be commutable to Albany. Veterans are strongly encouraged to apply.Job Description:We are seeking a skilled IT Support Specialist to join our team. This position is responsible for providing technical support and troubleshooting for various IT systems and applications. The ideal candidate will have a strong background in IT customer support, hardware and software installation, and problem resolution.Key Responsibilities:Service Desk Support:Manage the service desk shared mailbox, respond to emails, create tickets in the ticketing system, and provide level 1 troubleshooting.Escalate unresolved issues to higher-level technicians.Hardware and Software Maintenance:Perform installation, administration, testing, and maintenance of hardware and software.Deploy and configure hardware and software systems.Collaborative IT Solutions:Participate in meetings with users, vendors, consultants, and IT staff to discuss IT solution options.Assist in recommending appropriate system platforms to meet program requirements.Documentation and Training:Prepare and assist with documentation for procedural manuals and online help instructions for users.Create technical documentation manuals for IT staff.Provide and administer training in hardware and software technologies.Service Desk Phone Support:Answer service desk phone calls, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate issues as necessary.Experience & Knowledge:The ideal candidate will have 3 to 5 years of experience in the following areas:IT customer support and trainingComputer installation, diagnosis, and repairNetwork and standalone printer installation, diagnosis, and repairBasic troubleshooting of scanners and other peripheral devicesMicrosoft Office Suite troubleshooting and desktop supportVirtual meeting tools, including MS Teams, Zoom, and WebExWindows 10 desktop supportVPN and remote technical supportAdobe Pro troubleshooting and desktop supportQualifications:Proven experience in a technical support roleStrong problem-solving skills and attention to detailExcellent communication and interpersonal skillsAbility to work independently and as part of a teamCertifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plusDatrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race. Religion, color, national origin, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors.Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.Job RequirementsMinimum Security Clearance:No