Location: Lonoke,AR, USA
COMPUTER SUPPORT SPECIALIST
Date: Dec 3, 2024
Req ID: 45331
Location:
Lonoke, AR, US, 72086
Category: AR DEPT OF HUMAN SERVICES
Anticipated Starting Salary: $51,761.00
Position Number: 22102237
County: Lonoke
Posting End Date: 12/10/2024
Anticipated Starting Salary: $51,761.00
OIT
Special Work Conditions -
This position will require extensive travel in Southeast Arkansas and Lonoke Co.
- Ability to lift 50 pounds - Travel required
- Valid Arkansas Driver's License is required
Preferred Qualifications -
The ability to travel and reliable transportation is a must.
Excellent communication, scheduling and time management skills are required. Prefer someone with at least 5 years working in the computer support field with knowledge of desktop computers, laptops, tablets and other various peripherals.
Prefer someone with a good working knowledge of configuring Microsoft Windows Operating System.
Ability to analyze computer system problems or errors and devise corrective measures.
Ability to read and interpret technical literature.
Good communication skills (both written and oral).
Basic knowledge of networking protocols.
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Class Code: D063C
Grade: IT05
FLSA Status: EXEMPT
Salary Range: $51,761.00 - $82,560.00
Summary
The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.
Functions
Responds to complex and specialized product requests from users by analyzing needs, evaluating alternatives, and recommending a course of action. Researches and evaluates current and future computer related technologies. Develops strategies for developing and implementing specialized computer products. Maintains expertise in a variety of specialized application software packages. Evaluates and implements necessary adjustments to applications to accommodate user requirements. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Performs other duties as assigned.
Dimensions
None
Knowledge, Skills and Abilities
Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.
Minimum Qualifications
The formal education equivalent of a bachelor's degree in computer science, computer applications, mathematics, or a related field; plus two years of experience in computer support operations. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in computer support operations. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market:Little Rock