Location: New York,NY, USA
Description:
Position SummaryThe Specialist, Computer Support provides technology support to all users in the firm.
Essential Duties and ResponsibilitiesTypical responsibilities include, but are not limited to, the following:
Respond to, research, and resolve user inquiries for
first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner
Maintain effective communication and follow-up with assigned floors
Interface and maintain effective communication with other Support, Training, and Information Systems staff
Escalate problems to appropriate individual(s) based on established guidelines and procedures
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users
Attend Computer Support Weekly Education Sessions, and provide presentations as needed for specific topics
Attend ongoing training programs to keep technical skills sharp
Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction
Recommend improved Support methods aimed at increasing Support's efficiency and productivity
Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing,
solicitation of user feedback and compilation of same, training, support, monitoring, etc.
Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed
Write instructional documentation associated with the firms technology
Provide weekly activity report to Manager, Computer Support
Qualifications/Position RequirementsStrong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers
Remote office location support experience a plus
Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed
Strong analytic skills, outstanding customer service skills and be detail-oriented
A disciplined self -starter who is resourceful, reliable and trustworthy is needed
Ability to manage a varied workload and meet deadlines
Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
Excellent written and verbal communication skills
Education and/or ExperienceBachelors degree required
2-3 years Support experience in a large law firm or professional services environment
CompensationSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.
Skills:
Windows 10, MS Office, Citrix, VPN, document management systems, legal experience, Intune, DocXtools, Litera, ChangePro, MobileIron MDM
Top Skills Details:
Windows 10,MS Office, Citrix, VPN, document management systems, legal experience
Additional Skills & Qualifications:
Candidates must have excellent communication skills and customer service skills.
Experience with a document comparison software would be ideal. Some examples are ChangePro, Workshare Compare, Litera Compare
A Bachelor's Degree is highly preferred. They may consider a candidate with an Associates or military experience
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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