Location: New York,NY, USA
Computer Support Specialists-2024-22
+ Full-time
+ New York, NY
+ Starting at $17.00
+ Computer Support Specialist
Position Description:
Daily Candidate Duties include such activities as:
+ Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn't resolved after troubleshooting.
+ Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
+ Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
+ Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
+ Providing and administering training in hardware and software technologies.
+ Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting, escalate to higher level technicians in the event the issue isn't resolved after troubleshooting.
Qualifications
Three to five years of experience in the following:
+ IT customer support and training
+ Computer installation, diagnosis and repair
+ Network & standalone printer installation, diagnosis & repair
+ Basic troubleshooting scanners and other peripheral devices
+ Microsoft Office Suite troubleshoot / desktop support
+ Virtual meetings tools including MS Teams, Zoom and WebEx
+ Windows 10 desktop support
+ VPN and remote technical support
+ Adobe Pro troubleshoot / desktop support
Additional Information:
+ Position is not eligible for telecommuting
+ DFS does not provide parking but the office is accessible by bus or subway
+ Interviews will be conducted via Microsoft Teams
+ A background check and fingerprinting will be required
+ Click to Apply (