Location: Albany,NY, USA
Computer Support Specialists-24820
+ Full-time
+ 875 Central Ave, Albany, NY 12206
+ + These team members will work in the Center's Criminal History and Record Check (CHRC) Unit that provides NYS and FBI's Criminal History Records to Providers for prospective employees who will provide direct care or supervision to patients or residents (or who have access to patients, residents, their living quarters, or their property) at Nursing Homes, Adult Care Facilities, Certified Home Health Agencies, Licensed Home Care Services Agencies, Long Term Home Health Care Programs, or Hospice and Health Homes. Work hours are typically Monday to Friday from 9:00AM - 5:00PM with a half-hour unpaid lunch period netting 7.5 paid hours per day and 37.7 paid hours per work week.
General Duties:
The successful candidate will assist with the program's administrative functions including:
- Creation and/or maintenance of various paper and electronic filing systems and databases,
- Performing data entry and analyses of data,
- Answering incoming phone calls and assisting callers with inquiries,
- Receiving, and processing e-mail documents,
- Corresponding with providers via telephone and e-mail,
- Formatting documents in Microsoft Word, Access, and Excel.
Minimum qualifications:
- A high school diploma (or equivalent), Candidates should be dependable, detail-oriented, and highly motivated individuals able to work in a fast-paced, high-volume office environment. The successful candidate should be willing and able to multitask and move from assignment to assignment as deadlines and priorities change.
- One-year experience working in a professional office setting,
- Intermediate working knowledge of Microsoft Office (specifically Word and Excel,)
- The ability to enter data into, and extract data from, electronic databases,
- The ability to work independently and to work in a team with different personalities,
- The ability to handle multiple, shifting priorities,
- Good organizational skills, including an ability to organize information into reports.
Preferred qualifications:
- A bachelor's degree,
- Three (3) years' experience in an office setting using electronic databases for data entry, data organization and data extraction,
- Advanced working knowledge of Microsoft Word, Excel, PowerPoint, SharePoint and Teams,
- Facility with the more advanced functions within each application (formatting headers and sections of a document, filtering, sorting, and matching data, making charts and graphs, among others,)
- Familiarity with health care facility surveillance, incident (complaint) investigation, correspondence, and reporting.
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