Job Title: Computer Support Specialists Employment Type: Contract Work Hours: 37.5-40 hours/week Work site: 100% On-Site Location: One State Street, New York, NY 10004 Estimated Job Duration: 1 Year Resume Due Date: 07/02/2024.Minimum Education:
- High School Diploma or equivalent.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Work Experience:
- Three to five years of experience in IT customer support and training.
- Demonstrated experience in computer installation, diagnosis, and repair.
- Proficiency in network and standalone printer installation, diagnosis, and repair.
- Experience in troubleshooting scanners and other peripheral devices.
- Extensive experience with the Microsoft Office Suite for troubleshooting and desktop support.
- Familiarity with virtual meeting tools, including MS Teams, Zoom, and WebEx.
- Experience with Windows 10 desktop support.
- Proficiency in VPN and remote technical support.
- Experience with Adobe Pro for troubleshooting and desktop support.
Job Duties:
- Manage the service desk shared mailbox: respond to emails, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate to higher-level technicians if issues remain unresolved.
- Perform installation, administration, testing, and maintenance of hardware and software.
- Deploy and configure hardware and software.
- Participate in meetings with users, vendors, consultants, and IT staff to discuss IT solution options and recommend appropriate system platforms to meet program requirements.
- Prepare and assist with the creation of procedural manuals, online help instructions for users, and technical documentation manuals for IT staff.
- Provide and administer training in hardware and software technologies.
- Answer service desk phone calls, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate to higher-level technicians if issues are not resolved after troubleshooting.
Miscellaneous Information:
- Shift: Monday to Friday, either 8:00 AM - 4:00 PM or 10:00 AM - 6:00 PM.
- Successful candidates will undergo a background check and fingerprinting.
- Interviews will be conducted via Microsoft Teams.
- Client does not provide parking, but the office is accessible by bus or subway.
The Nexus Staff Difference:
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.