Title: Computer Support Specialists Location: New York, NY Duration: 12 Months Job Duties This may include such activities as:
- Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn't resolved after troubleshooting.
- Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
- Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
- Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn't resolved after troubleshooting.
Experience & Knowledge
- Three to five years of experience in the following:
- IT customer support and training
- Computer installation, diagnosis and repair
- Network & standalone printer installation, diagnosis & repair
- Basic troubleshooting scanners and other peripheral devices
- Microsoft Office Suite troubleshoot / desktop support
- Virtual meetings tools including MS Teams, Zoom and WebEx
- Windows 10 desktop support
- VPN and remote technical support
- Adobe Pro troubleshoot / desktop support