Location: Quincy,CA, USA
Position Title Computer Support Student Technician Posiition Number STSS19 Tenure Information Job Description
The IT student worker will receive on-the-job training on basic structures of organization and technology tools for systems software/hardware, data base software, and/or network configuration. The successful candidate will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. The position requires providing direct technical customer support via telephone, chat, email, remote tools, or in person. Including, but are not limited to, resolving authentication problems, basic software support, verifying proper hardware and software set-up, power cycling, navigating college applications, print related issues, and troubleshooting email issues. Support will be provided in a user-friendly, professional manner.
Required Qualifications
* Candidates must be able to demonstrate the ability to assist customers with common and uncommon technology related issues
* Familiarity with software troubleshooting including Microsoft Office and Microsoft Windows
* Customer service experience, be professional, and willing to learn
Preferred Qualifications Compliance Physical Characteristics Physical Characteristics
* Lift 25 or more pounds of equipment.
* Able to climb, crawl, etc. as required to perform inventory and associated tasks.
Salary Range Minimum Qualifications
Enrolled in a minimum of 6 units in corresponding semester. Must present appropriate documentation that establishes identity and employment authorization.
Hourly Rate Desirable Qualifications
* Experience supporting desktops, laptops, printers, smart-phones and scanners
* Provide basic user training on common tools and applications as needed
* Diagnostic skills in desktop application, hardware, network and printer issues
* Programming experience (or willing to learn
Essential Duties
* Answer and direct phone calls
* Assist users with technological troubleshooting over the phone, chat, or in person
* Log every call and face to face interaction through our ticketing system
* Create processes and procedures based on common occurring technical issues
* Assist and/or work with microcomputers, networks, phone systems, helpdesk, programming/analysis, and
website development
Posting Detail Information
Posting Number Is there an approved budget for this position? Position End Date (if temporary) Open Date Close Date Open Until Filled No Special Instructions to Applicants Advertising Sources Advertising Summary
Supplemental Questions