Location: Columbia,MO, USA
Posting Number 3692P Position Title Computer Support Technician Department Information Technology Job Code 07920 FLSA Status Non-Exempt Union Code/Affiliation Unrepresented Division HELP DESK Job Description Summary
The purpose of this job is to troubleshoot, maintain, install, and repair computer hardware, software, and peripherals. Provides customer support and training. Identifies and resolves network issues. Maintains incident logs.
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
* Provides front-facing customer service and information technology (IT) support. Assists customers via telephone, email, and in person. Diagnoses, triages, documents, and resolves IT-related issues.
* Installs, configures, deploys, and supports end-user products, systems, hardware, and software; diagnoses and repairs/replaces as necessary.
* Performs end-user IT equipment moves and configurations.
* Delivers end-user training and documentation of processes and configurations for software installations, hardware, and peripherals.
* Regular attendance is a necessary and essential function.
* Performs other duties as assigned.
Supervisory Responsibilities
Job has no responsibility for the direction or supervision of others.
Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
* Interactions may result in decisions regarding the implementation of policies. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public, requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.
* Interactions have a limited impact on the organization in terms of time, money, or public/employee relations.
Fiscal Responsibility
Position has no fiscal responsibility.
Education and Experience - An equivalent combination of education, training and experience will be considered
Education and Experience
* High school diploma or equivalent. Certification Program
* 1 year of related experience.
Licenses or Certifications
* Valid driver's license.
* A+ Certification preferred.
* Microsoft Certified Professional.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
Knowledge of:
* Computer hardware and peripherals, operating systems, and basic networking.
* Microsoft Operating Systems and all versions of Microsoft Office Suites.
* Google Office Suites.
* General office practices and administrative procedures, records management, and administration techniques and procedures.
* Equipment configuration, operation, specifications, and diagnostics.
Skill in:
* Analyzing and solving problems.
* Communicating verbally and in writing to meet the needs of the audience.
* Applying active listening and asking questions for understanding.
* Providing high levels of effective customer service.
Ability to:
* Compile, organize, interpret, and communicate data and results concisely.
* Apply logic and reasoning to evaluate the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.
* Receive and follow written and verbal instructions.
* Establish and maintain effective working relationships.
* Maintain accurate records.
* Work independently and as a member of a team.
* Regularly use a computer, software, phone, and related office equipment.
* Focus on tasks.
* Work on-call and respond within 30 minutes at all hours of the day/night.
Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Work Environment:
Office or similar indoor environment - Frequently or Often
Confined space - Sometimes
Vehicle - Sometimes
Warehouse environment - Sometimes
Shop environment - Sometimes
Right of way environment - Sometimes
Exposures:
Individuals who are hostile or irate - Sometimes
Moving mechanical parts - Sometimes
Fumes or airborne particles - Sometimes
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* This position involves occasional exposure to unpleasant environmental conditions and/or hazards and outside work.
* Incumbents may be required to exert up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
* Incumbents required to use close vision and be able to focus; must have three-dimensional vision, the ability to judge distance and space relationships and ability to identify and distinguish colors.
* Incumbents required to feel attributes of objects, grasp, push, stand, walk, drive, reach with hands/arms, stoop/kneel/crouch/crawl, and move up and down from/to sitting position on the ground.
Hours/Days Starting Salary $20.24-$24.89 per hour Min-Midpoint, Commensurate with training and experience. Pay Grade 106 Number of Positions Available 1 Deadline to Apply Open Until Filled No Special Instructions to Applicants
This position is open until filled but has a preferred application deadline of Monday, October 21st 2024.
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.CITY (2489)
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program