Position Title: Computer Support TechnicianDepartment: Campus Technology Date Prepared: May 2022FLSA Status: Hourly / Non-ExemptPart TimeStandard of Christian CommitmentThe candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.Since duties of this position require the employee to represents the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.Job Summary: Computer Support Technicians provide basic hardware and software support for Windows and Apple based computers. This is a 25-28 hours per week student position. Essential Job Functions / Responsibilities
- Interface with faculty, staff and students on a daily basis to solve technical issues;
- Work individually and in a team environment to complete tickets in a timely manner;
- Document technology procedures and knowledge base articles;
- Support end users by answering telephone calls, online ticket requests, and walk-ins;
- Assist Telecommunications Technician with cabling and installations as required;
- Other computer support duties as assigned;
- Regular on the job attendance and timeliness; and
- Perform other related duties as assigned and specific to area of responsibility.
Skills / Requirements
- Strong customer focus attitude with a good working personality;
- Excellent verbal and written communication skills;
- Self-motivated, organized and accountable; and
- Mathematical mind with good problem-solving skill sets
- Must enjoy interacting with a diverse group of people from all backgrounds and age groups.
- Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the staff team.
- Possess a strong work ethic and initiative.
- Ability to multi-task, pays attention to detail, and be a team player.
Qualifications / Education:
- High School Diploma, preferred Bachelor's Degree in Related Field
- Successful completion of background check, MVR, and credit check may be required.
- Valid Driver's License
Supervision:
- No supervisory responsibility
- Reports to the Help Desk Manager
Decision-Making Responsibilities:
Exposure to Confidential Information
Physical Requirements
- Employment is generally in an office setting which requires personnel to be able to interact with others by various means of communicate and be able to traverse campus by any mode of personal transportation.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation. About Southwestern Baptist Theological SeminarySouthwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America's rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carroll's unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminary's mission. Training God-called men and women for ministry, Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ's church globally.