Salary: $65,575.27 - $103,608.90 Annually Location : 200 N. Center Street Goldsboro Job Type: Full-Time Permanent Job Number: 2024-00067 Department: Information Technology Opening Date: 09/10/2024 General Statement of Duties/Distinguished Features of the Class Performs technical work in the planning, coordinating, installation, maintenance and operations of PCs and laptops. Responsible for the training and support of computers and associated peripheral equipment and software. This position will serve as the primary support person for the Public Works Operations, Stormwater, and Utility Divisions. Essential Duties and Tasks
- Provides training and support for work order management system (Cityworks, CitySourced and GIS) data related to these programs.
- Assists with the overall health of the city's Cityworks application, including maintaining users and security roles.
- Works with Departmental staff to understand their business processes, workflows and needs on multiple levels (from a technical, functional, practical, and end-user perspective) to support the integration of Cityworks and/or other geospatial-based technology solutions.
- Assist Departmental Staff to design, configure, develop, test and deliver solutions through an iterative methodology.
- Works with the city's DBA to design and develop reports.
- Updates Stormwater impervious area, utility assets, Public Works related assets, etc.
- Works with the Assistant IT Director and the GIS Specialist to enforce data standards.
- Assists in developing policy and procedures in technology related topics for Public Works Operations, Stormwater, and Utility Divisions.
- Troubleshoots and resolves hardware and software problems for the servers, network printers, PCs varying in make, model, operating systems, and software packages, including various types of equipment at other sites.
- Configures computers, peripherals, VOIP wired and wireless phones, installs application and operating system upgrades; provides technical support.
- Assists with virtual desktop infrastructure, including associated servers and images in the virtual desktop environment.
- Assists with maintenance of telephony system, including configuring users, phones, and call groups.
- Maintains daily activity logs in ticket tracking system, providing detailed documentation for all tickets resolved.
- Assists in maintenance of active directory, configures users and performs security administration.
- Assists in maintaining hardware/software inventory on system configuration, system and application software.
- Assists Network Engineer and IT Director with network configurations for switches and routers for Public Works Operations, Stormwater, and Utility Divisions.
- Configures an array of BYOD devices, including smartphones and tablet configurations with various operating systems, including iOS, Android, etc.
- Provides end-user training in software applications.
- Assures that computers are up-to-date on anti-virus software and critical Windows updates.
- May do fieldwork to obtain GPS coordinates to update GIS.
Knowledge, Skills and Abilities
- Considerable knowledge of the techniques used in installing computer hardware and software.
- Understanding of a variety of mobile devices including smart phones and tablets.
- General knowledge of the current literature, trends and developments in the field of technology.
- Experience with Cityworks or other enterprise asset management systems
- Experience with GIS and GIS related software.
- Requires extensive knowledge and experience with Microsoft Products, including but not limited to Windows OS and Microsoft Office Professional/365.
- Thorough knowledge of networking and networking protocols, personal computer system setup, configuration and support.
- Ability to work independently and to recognize, analyze and solve complex problems as it relates to computers systems.
- Ability to communicate effectively, both orally and in writing, and to maintain effective working relationships with other employees.
Physical Requirements/Special RequirementsPHYSICAL DEMANDS: This is light work requiring the exertion of up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and 20 pounds of force constantly to move objects. Work requires reaching, lifting, fingering and repetitive motions. Vocal communications is required for expressing or exchanging ideas. By means of the spoken word, hearing is required to perceive information at normal spoken word levels. Visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities. Worker is subject to inside environmental conditions. WORK ENVIRONMENT: The work is generally performed in an office environment and involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences or commercial vehicles. Use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals are minimally required. MINIMUM REQUIREMENTS:
- Four year degree from an accredited college or university in Computer Science or related field;
- Five (5) years of experience with technical support; including two years of direct experience in configuring and maintaining an enterprise level application
- Or an equivalent combination of education, training, and/or experience.
SPECIAL REQUIREMENTS:
- Possession of a valid North Carolina driver's license.
- Must have the ability to obtain any other certifications and/or licenses required for assigned position.
PREFERRED QUALIFICATIONS
- Possession of an MTA or A+ Certification.
The City of Goldsboro is an Equal Opportunity Employer! Benefits SummaryThe following is a summary of the City of Goldsboro benefits:Vacation Leave: Employees earn vacation leave as follows: Years of Service Days per Year 0 - 4 years 12 5 - 9 years 15 10 - 14 years 18 15 - 19 years 21 20 + years 23 A maximum of 30 vacation days may be carried over from one calendar year to the next. Any excess of 30 vacation days on December 31 of each year may be transferred to employees sick leave balance, provided that they have taken five (5) days of vacation in the calendar year. Holidays: City paid holidays are New Year's Day, Martin Luther King Jr.'s Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2 days) and Christmas (3 days). When a holiday falls on a Saturday, the previous Friday shall be observed. When a holiday falls on a Sunday, the following Monday shall be observed. In order to receive a paid holiday, an employee must be on paid status before and after the holiday. Sick Leave: Sick leave is accrued at one day per month or 12 days per year. Employee Assistance Program The Employee Assistance Program is available to all full-time employees and covered dependents on the employee's health insurance plan. Part-time employees who work 30 hours or more per week on a continuous year-round basis are also eligible for EAP services. Employees and dependents each receive three free visits per year. Services include, but are not limited to, financial counseling, depression, mental illness, and end of life/terminal illness. Medical and Dental Insurance: The City of Goldsboro is fully-insured, and provides medical, dental, and vision insurance through the State Health Plan (SHP), MetLife, and Community Eye Care respectively. Medical, dental, and vision coverage is available to all full-time employees. Part-time employees who are scheduled to work 30 hours or more per week on a continuous year-round basis may, if they so desire, purchase available group health through the City for themselves and qualified dependents. The coverage for medical is the first day of the month following the date of employment and dental is effective on the first day of employment, vision insurance is effective the first day of the month following the effective date of employment. Medical insurance is provided to full-time employees at a minimal cost and pro-rated for part-time employees. The types of coverage available are individual (Employees only), Employee/Child, Employee/Spouse, and family. Dental and vision insurance is available at cost to the employee and/or his/her dependents. Premiums are paid through payroll deduction on a pre-tax basis. Life Insurance: All regular employees are provided a basic term life insurance coverage policy in the amount of $20,000.00 at no cost. Wellness Assistance Benefit The City of Goldsboro offers a wellness assistance benefit of $25/month to employees. This can be used to offset the cost of dental insurance or gym membership. Employees must meet eligibility requirements for the State Health Plan and show proof of membership (if gym membership is selected). Flexible Spending Account Flexible Spending Accounts (FSAs) provide you with an important tax advantage that can help you pay for health care and dependent care expenses on a pre-tax basis. By estimating your family's health care and dependent care costs for the next year, you can lower your taxable income and save money. The City of Goldsboro offers a FSA through Health Equity. The Flexible Spending Account (FSA) is available to all full-time employees who are scheduled to work 40 hours per week. The FSA is effective the first day of the month following the date of employment. These are some of the expenses FSAs can be used for: medical and dental services, chiropractic services, orthodontia, and the child or adult dependent care. Social Security: The City employees are members of the Social Security System. The employee contributes 6.2% (FICA) and 1.45% (Medicare) for a total of 7.65% of their annual salary and the City contributes the same amount. Social Security benefits include retirement and disability payments and survivor's insurance. Tuition Reimbursement: Tuition reimbursement is available to all full-time employees up to $2500 per fiscal year for job-related courses or required courses leading to a job-related degree. This is subject to department approval and an employee must complete probation before reimbursement is granted. Promotion Opportunities: Employees are encouraged to apply for internal positions. Employment opportunities for current employees are posted on the City's Intranet. Retirement: All employees who are in a regular position that requires 1,000 hours or more of service per year are covered under the North Carolina Local Governmental Employee's Retirement System (NC LGERS). The employee contributes 6% of their annual salary on a tax deferred basis. The City contributes to the employee's retirement account. Eligibility for unreduced monthly benefits begins upon retirement after 30 years of service at any age, at age 65 with 5 years creditable service or at age 60 with 25 years creditable service. Police Officers and Park Rangers may retire at age 55 with 5 years of service and receive an unreduced benefit. Eligibility for reduced monthly benefits begins after you reach age 50 and complete 20 years of creditable service or you reach age 60 (age 55 if you are a firefighter) and complete five years of creditable service. Police Officers may retire early with a reduced retirement benefit after you reach age 50 and complete 15 years of creditable service as an officer. 457 & 401K Supplemental Retirement Plan: The City of Goldsboro offers the NC Supplemental Retirement Plans, 401K and 457. The City contributes 4% to the 401K for all non-sworn full-time employees and 5% for sworn police officers (as approved by the Council) and the 457 plan is voluntary with no contribution by the City. The 457 and the 401k allow employees to set aside funds which is through payroll deduction and is tax deferred. Income tax is due when the deferred earnings are returned to the individual normally at retirement. Worker's Compensation: All City employees are covered under the North Carolina Worker's Compensation Act. This act covers those employees who suffer injuries as a result of an accident while performing duties. The Workers' Compensation program will pay medical expenses and a portion of the employee's salary, after 7 days, if the individual is out of work as a result of a work-related disability. Compensation, Performance Appraisals and Merit Process: The City of Goldsboro is committed to hiring and retaining high quality personnel. As a result, we offer competitive salaries that are consistent with market growth. New hires may serve a six month probationary period upon date of hire and are evaluated in six-month increments. The eligibility for merit is based upon the following criteria: Employee must have an overall appraisal rating of 2.0. Employee should score at least 2.0 in competencies; any competency with a score less than 2.0 will result in employee's ineligibility. Note: The merit eligibility criteria is subject to change at the City Manager's discretion. The appraisal process in the City of Goldsboro includes an evaluation of each employee's duties and responsibilities applicable to their position. Upon completion of the probationary period, employees are evaluated on an annual basis. The appraisal period is from October 1 - September 30 of each year. The City of Goldsboro may provide merit incentives for high performing employees subject to City Council approval. 01 Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
02 Do you have a minimum of a four year degree from an accredited college or university in Computer Science or related field;
or an equivalent combination of education and experience? 03 Do you have a minimum of five (5) years of experience with technical support; including two years of direct experience in configuring and maintaining an enterprise level application;
or an equivalent combination of education, training, and/or experience? 04 Do you possess an MTA or A+ Certification?
05 Do you have the ability to obtain any other certifications and/or licenses required for assigned position?
06 Do you possess a valid NC Driver's license or valid equivalent license from another state?
Required Question