COMPUTER SYSTEMS SUPPORT TECHNICIAN
: Job Details :

Salary : $5,392.00 - $6,882.00 Monthly Location : CITY OF CARSON, CA Job Type: FULL-TIME Job Number: 2400065 Department: INFORMATION TECHNOLOGY & SECURITY Opening Date: 09/06/2024 Closing Date: Continuous THE POSITIONJob Summary: Under the direction of the Information Technology Manager, performs a variety of technical computer related duties including set up operations and maintenance of audio-visual system for City Council meetings and other public meetings as required; programming and maintenance of computer systems. ESSENTIAL DUTIES (These functions are representative and may not be present in all positions in the class. Management reserves the right to add, modify, change or rescind related duties and work assignments.)

Provides technical support to end users, the Computer Lab and the City Council audio-visual; system; maintenance, repair and troubleshooting of city software and hardware.

Modifies existing systems and programs; to achieve greater efficiency; rectifies operation errors or network problems, servers, anti-virus programs, phone system applications, backup programs and related systems.

Communicates with vendors and City personnel to exchange technical information and procurement of equipment.

Prepares a variety of internal reports, records, documentation, specifications and other materials related to the City's computer systems.

Designs and installs stored procedures to execute menu operations; creates reports, statistical analyses, charts and graphs.

Installs, modifies, tests and repairs equipment such as, but not confined to, computer, network equipment, cables, printers and optical scanners as needed.

Maintains current knowledge of computer equipment, systems and technologies; attends meetings and seminars related to computer hardware and software.

Provides technical expertise and make recommendations regarding the selection, repair and installation of computers and related equipment.

Documents and formalizes standards and procedures related to interfacing of computers and peripheral equipment.

Operates a variety of computers and related equipment including microcomputer and peripheral equipment and audio-visual equipment.

May train and provide work direction to others as required.

Performs related duties as required.

QUALIFICATIONS A typical way to obtain the requisite qualifications to perform the duties of this class is as follows: Education and/or Experience: Associate's degree in computer science, information systems, and two (2) years of related full-time, paid experience in computer support, network equipment and maintenance of computer hardware/software. Bachelor's degree preferred. Experience and/or education in a related field may be substituted on a year for year basis. Knowledge of:

• Specifications, uses, operation and service requirements of a variety of computers and peripheral equipment and audio-visual equipment.
• New computer programs and systems.
• Basic electronics required for wiring terminals and installing and operating data processing equipment.
• Principles and practice of providing technical assistance, training and work direction.
• Record-keeping techniques.
• Technical aspects of field of specialty.
• City organization, operations, policies and objectives.
• Training principles.
• Office practices and procedures.

Skill and Ability to:

• Evaluate computer hardware and software and make appropriate recommendations for purchase of equipment.
• Diagnose and correct deficiencies in operating systems.
• Recommend new computer programs and systems.
• Operate and maintain a variety of computers and peripheral equipment including audio-visual equipment.
• Maintain records and prepare reports.
• Identify and analyze problems and take effective corrective action.
• Maintain confidentiality.
• Effectively communicate orally and in writing.
• Establish and maintain effective working relationships with others.

License and Certificates: Possession of a valid California Class C driver's license. Employees in this classification will be enrolled in the Department of Motor vehicles (DMV) Government Employer Pull Notice program, which confirms possession of a valid driver's license and reflects the driving record. WORKING CONDITIONS Employee accommodations for physical and mental disabilities will be considered on a case-by-case basis. Positions in this class normally:

• Require vision (which may be corrected) to read small print.
• Require mobility of arms to reach and dexterity of hands to grasp and manipulate small objects.
• Require the mobility to stand, stoop, reach and bend.
• Require the ability to stand for long periods.
• Perform work which involves the occasional lifting, pushing and/or pulling of objects which may weigh approximately 50 pounds and may occasionally weigh up to 100 pounds.
• Required to work at a computer terminal for prolonged periods.
• May be required to work around electrical current and/or moving technical parts.
• May be required to drive city and/or personal vehicle in the scope of employment.
• May be required to work evenings and/or weekends.

City of Carson Summary of Employee Benefits Carson Professional Supervisors Association (CPSA)CalPERS Retirement Formula

• 3%@60 Formula - Employees hired before May 6, 2011.
• 2%@55 Formula - Classic Members hired on or after May 6, 2011.
• 2%@62 Formula - New Members hired on or after January 1, 2013.

Other

• Employees pay the full Employee Paid Member Contribution on a pre-tax basis.
• 1959 Survivors Program - level 4.

Medical Insurance

• The City contracts with CalPERS for medical benefits, which offers employees a choice of various HMOs and PPOs.
• The City will pay the full family HMO premium from Kaiser Permanente of Los Angeles Region (including Riverside and San Bernardino counties) for each Unit member and eligible dependents. These employees shall receive 75% of the lowest 2-party premium to be deposited into the employee's City-sponsored deferred compensation account.

Dental Insurance

• The monthly dental plan is fully paid by the City.
• These employees shall receive 75% of the premium to be deposited into the employee's City-sponsored deferred compensation account.

Vision Insurance

• Employees may purchase vision care through payroll deduction from wages and/or with any remaining cafeteria money.

Life Insurance

• $100,000.00 Basic Group Term Life Insurance premium paid by the City.

Deferred Compensation

• Deferred Compensation Plan is available, employee participation is optional.
• Deferred Compensation City match per calendar year as follows: one thousand, five hundred dollars ($1,500.00) for Supervisors, and one thousand dollars ($1,000.00) for Professional unit members.

Short-Term Disability/Long-Term Disability

• City Paid premium.

Annual Leave Monthly Accruals 11.33 hours Upon Appointment 13.33 hours Commencement of 6th year 16.66 hours Commencement of 11th year Additional 10 hours per year, in addition to 16.66 Commencement of 20th year Additional 20 hours per year, in addition to 16.66 Commencement of 21st year Additional 30 hours per year, in addition to 16.66 Commencement of 22nd year Additional 40 hours per year, in addition to 16.66 Commencement of 23rd year 100% paid at separation. 700 maximum accrual hours. Sick Leave

• 10 hours accrued per month.
• 1/2 of the value of accrued sick leave balance paid at separation (up to 760 hours).
• 1,200 maximum accrual hours.

Holiday Leave

• 14 paid holidays per calendar year.

Administrative Leave

• Exempt employees accrue 10 hours per month with a max accrual of 160 hours.

Annual Professional Development Allowance

• The City provides professional development pay in the amount of six hundred dollars ($600.00) payable in the first quarter of the fiscal year.

Education/Tuition Reimbursement

• The City will reimburse employees up to the California State University in-state rate (per semester, quarter, or academic year).

Retiree Medical

• The City shall pay a monthly health insurance premium for eligible retired unit members as follows:

% of difference between the required minimum contribution Full-time service with Carson and the amount the City pays at time of retirement for active Unit members 0 - 4.99 years 0% 5 years 50% 6 years 60% 7 years 70% 8 years 80% 9 years 90% 10 years 100% Longevity Pay

• 2 1/2% of the prevailing pay rate upon attaining 15 years of service credit.
• 5% of the prevailing pay rate upon attaining 20 years of service credit.
• 7 1/2% of the prevailing pay rate upon attaining 25 years of service credit.

For more information, please click on the link below. 01 Which of the following best describes your highest related level of education?

• High School Diploma or Equivalent
• Some College Coursework, No Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• None of the Above

02 Please select the years of experience you have providing technical support to end users, conducting system maintenance, and repairing and troubleshooting of city software and hardware.

• No experience.
• Less than 1 year of experience.
• 1 year or more but less than 2 years.
• 2 years or more but less than 3 years.
• 3 years or more but less than 4 years.
• 4 years or more but less than 5 years.
• 5 years or more of experience.

03 Describe your troubleshooting process for systems that are inoperable. Use a real-life example of a software you have maintained, supported, and completed troubleshooting of an incident for a system user. Explain what the user reported as the issue and detail your troubleshooting through resolution. 04 Do you have an active ITILv4 Foundations Certification?

• Yes
• No

05 Please list any certification(s) you possess that are related to information technology and the job duties of the Computer Systems Support Technician position. Required Question