Location: Crestview,FL, USA
Computer Technician II
Salary
$20.52 - $22.57 Hourly
Location
IT Systems & Networks Main Office (Crestview), FL
Job Type
Full-Time
Job Number
24-267
Department
Information Technology
Opening Date
10/24/2024
Closing Date
11/6/2024 11:59 PM Central
* Description
* Questions
GENERAL STATEMENT OF JOB
Provides hardware, software and network installation, troubleshooting and diagnostics for employee computer related issues.
EXAMPLES OF WORK
* Installs and configures computer hardware, software, and peripherals. Physically transports systems to and from various locations throughout the county.
* Performs initial diagnosis of system hardware, software, and communications connectivity problems that arise, and personally corrects or initiates corrective action through fellow technicians, consultants and/or technical manuals, or supervisor.
* Coordinates system and data maintenance, upgrading and/or updating with other department system users and end users where applicable.
* Works each support ticket to resolution; thoroughly tests the results, documents process and time spent in Help Desk application.
* Accurately maintains/updates/corrects IT database and spreadsheet records as changes occur to the Okaloosa County network.
* Utilizes software and/or tools, to clean computer security issues as well as improve performance of systems.
* Completes data retrieval, drive wiping of IT equipment and accurately documents process prior to disposal.
* Maintains shipping, packaging, installation and disposal documentation.
* Operates computers, related peripherals and testing equipment in performing specialized technical department functions.
* Establishes/troubleshoots client LAN connectivity to network switches/routers for workstations, printers, and peripherals.
* Ensures all work is performed in a manner to safeguard integrity of the system and its data.
* Maintains and updates system hardware, software, and peripherals as applicable.
* Provides technical support and assistance to other department system users and end users where applicable; clearly communicates job status to supervisor and customer as required.
* Completes training as provided and keeps abreast of current technology.
* Performs related duties as required.
MINIMUM QUALIFICATIONS
Education, Training and Experience: Associate's degree with course work emphasis in Computer Science or Information Management, or vocational/technical degree emphasizing same, supplemented by a minimum of two (2) years of progressively responsible experience in PC desktop, laptop, and mobile support functions, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Requires proficiency with MS Windows 10 or above operating systems and basic knowledge of Active Directory.
Licenses and/or Certifications: Network certification, A+, or Microsoft Certifications preferred. Requires a valid driver license.
OTHER REQUIREMENTS
Physical Requirements: Must be physically able to operate a variety of machines and equipment including computer, office equipment, telephone, facsimile and copier. Must be physically able to exert over 100 pounds of force occasionally, 50 pounds of force frequently, or in excess of 20 pounds of force constantly to raise objects over head, lift, carry, push, pull or otherwise move objects. Must be able to ascend/descend ladders, stairs, ramps and the like. Must be able to bend legs at knees to come to rest on knee(s). Must be able to move about on hands and knees or hands and feet and work in confined spaces. Must be able to stand; must be able to walk over uneven surfaces carrying bulky objects and/or pushing cart; must be able to bend body downward and forward by bending legs and spine, requiring full use of the lower extremities and back muscles; must be able to reach, extending hands(s) in any direction; must be able to handle, seize, hold, grasp, turn or otherwise work with hand(s).
Language Ability: Requires the ability to communicate effectively in English, including the ability to convey, record and exchange information; requires the ability to explain procedures and to give, receive and follow oral and written instructions. Requires ability to read a variety of moderately to highly complex technical data, policy and procedure manuals, codes, etc. Requires the ability to prepare forms and reports using prescribed formats and adhering to all rules of grammar, spelling, diction and punctuation. Requires the ability to use and interpret modern programming languages. Requires the ability to communicate with a broad array of individuals from various professional backgrounds. Must be able to communicate effectively and efficiently in a variety of technical and professional languages used within the parameters of the job.
Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
Numerical Aptitude: Requires the ability to add and subtract totals, multiply and divide, use decimals and determine percentages, to calculate decimals and percentages.
Interpersonal Temperament: Requires the ability to tactfully and effectively interact with the public and with coworkers. Must be adaptable to perform under stress when confronted with frequent deadlines and public contact.
01
Please indicate which best describes your highest level of completed education.
* No formal education completed, but I have relevant experience
* High School Diploma or GED
* Associates Degree
* Bachelors Degree
* Masters Degree or above
* None of the above
02
If you stated completion of a degree in the previous question, please state your major (if none, please enter N/A ) in the space provided.
03
Please indicate your progressively responsible experience in PC desktop, laptop, and mobile support functions.
* None
* Less than 2 years
* At least 2 years but less than 4 years
* At least 4 years but less than 6 years
* At least 6 years but less than 8 years
* 8 years or more
04
Please describe your experience, as an IT professional, with PC desktops, laptops, and mobile support functions (if none, please enter N/A ) in the space provided.
05
Please indicate your level of working knowledge with MS Windows 10 or above operating systems as an IT professional.
* None
* Beginner, some home experience
* Proficient, mainly work experience
* Expert, extensive working knowledge
06
Please indicate your level of working knowledge with Active Directory as an IT professional.
* None
* Beginner, basic knowledge
* Proficient, working knowledge
* Expert, extensive working knowledge
07
Please indicate which of the following certifications you currently possess. (Check all that apply)
* Network Certifications
* CompTIA A+ Certification
* Microsoft Certified Professional Certification
* Other
* None
08
If you selected other in the previous question, please describe the certification(s) you possess (if none, please enter N/A ) in the space provided.
09
Do you have experience performing software upgrades, service packs and patches in an office environment as an IT professional?
* Yes
* No
10
Please describe your experience performing software upgrades, service packs and patches in an office environment (if none, please enter N/A ) in the space provided.
11
Do you have experience installing or replacing printers and peripherals, including monitors, mice, keyboards, etc., and troubleshooting connectivity on a LAN or WAN as an IT professional?
* Yes
* No
12
Please describe your experience, as an IT professional, installing or replacing printers and peripherals, including monitors, mice, keyboards, etc., and troubleshooting connectivity (if none, please enter N/A ) in the space provided.
13
Do you possess a valid driver license?
* Yes
* No
Required Question