Computer Technician
: Job Details :

POSITION: Computer TechnicianEXEMPT STATUS: Non-ExemptNUMBER OF DAYS: According to district approved calendarDEPARTMENT: TechnologyREPORTS TO: Coordinator of Technology SupportSUPERVISES: NoneEDUCATION:

• High School Diploma or GED
• Associate's degree from an accredited college or technical college graduate preferred

• Microsoft or other PC-repair certification preferred
• Warranty program certification (Dell, HP, etc.) preferred
• Relevant work experience will be considered as a substitute for a degree or certificat

EXPERIENCE:

• Telephone/remote and other tech support experience
• Four years successful experience with installing and maintaining Windows computers.
• Familiarity with other operating systems (Apple, Android, etc.) preferred

Position Function/PurposeTo be the first responder of all technology issues at assigned campuses and district offices and provide excellent technology support to MISD staff and students. The technician will troubleshoot both hardware and software problems on various devices and expected to interact with district personnel both in-person and remotely to solve a variety of technical issues.essential Functions Instructional Management

Communicate with staff at assigned campuses and district offices both in-person and using the help desk work order system to maintain excellent technology support.

Troubleshoot various software issues on student and staff devices ranging from reinstalling programs to reimaging computers.

Repair various hardware issues on student and staff devices including desktops, laptops, Chromebooks, iPads, printers, document cameras, VoIP phones, and interactive TV panels.

Assist in communication between campus staff and other Technology department personnel to ensure various issues are addressed and repaired.

Resolve work orders in the help desk system in a timely manner.

Computer Systems1. Assist school or office personnel in installing various approved hardware and software and provide training in its use.2. Maintain technology inventory of stationary devices at assigned campuses and district offices.3. Assist with other Technology department responsibilities as needed.Administration and Fiscal/Facilities Management1. Perform other duties as may be assigned or as may be necessary by the Technology Support Coordinator.Professional Growth and Development1. Observe professional and ethical standards in accordance with generally accepted community standards and the Texas Education Agency code of ethics.2. Secure advance training in any new equipment, software being considered for adoption by the district.3. Read the current literature in the field. Qualification Requirements

Knowledge of personal computer configuration, particularly the Microsoft Windows OS.

Familiarity with local area networks, wiring schemes, operating systems, and Wi-Fi connectivity

Knowledge of data storage and file back-ups.

Knowledge of data communication equipment and terminology.

Ability to communicate with school personnel, systems staff and computer technicians effectively and professionally either in-person, email, or via telephone. Ability to work well with a diverse population.

Instructional background preferred

Terms of Employment: According to district approved calendarPhysical Demands1. Emotional - Maintain emotional control under stress2. Physical - Moderate carrying and lifting. Standing, sitting, walking, use of fingers, eyes and ears3. Environment - Inside normal office environmentWork EnvironmentInside normal office environmentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive description of all work requirements and responsibilities. Additionally, the minimum level of education noted as a requirement could be supplemented by commensurate experience and/or certification(s) as determined by the hiring manager.Revised11/01/2023All MISD employees are expected to maintain an extreme degree of confidentiality by following the Family Educational Rights and Privacy Act (FERPA) for student information and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) for employee and student information. Midland Independent School District provides equal employment opportunities to all employees and applicants foremployment and prohibits discrimination and harassment of any type without regard to race,color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status,sexual orientation, gender identity or expression, or any other characteristic protected byfederal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring,placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation andtraining.