PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God's kingdom. We therefore encourage applications from culturally diverse candidates. Benefits: We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program. Job Summary: We are looking for a candidate who has a high level of PC and Mac troubleshooting knowledge and ready to make the leap into enterprise technical support. You will be working directly with other experienced and knowledgeable technicians and administrators as they support the university. Tasks you will be providing will be end point technical support to our users that need installation, troubleshooting, remediation support of university owned computers, software, and peripherals. The expectations are high, but the reward is that you will have the opportunity to learn and work closely with very knowledgeable team members in a collaborative and team-oriented environment. The ideal candidate will be self-motivated, independent in researching and learning new technologies, hungry to learn, very adaptable, able to multitask, organized in task and project management, with strong problem-solving skills, possessing a strong work ethic, and can take feedback and direction easily. Pay range: Level 1 - $26.30 - $27.68 Level 2 - $28.18 - $29.66 Level 3 - $31.31 - $32.96 Internal Classification: Career Track - Technical, Level - 1 Job Status: Full time Job Description: RESPONSIBILITIES
- Diagnose and perform remedial actions to provide resolution for assigned service requests
- Work with vendors on warranty system repairs as well as new technology implementations
- Provide network troubleshooting and assist with network repair and maintenance
- Perform application troubleshooting as needed
- Complete the installation and relocation of computers and peripherals
- Maintain compliance with established security, hardware replacement cycles, and software licensing on all university-owned computers
- Adhere to hardware and software inventory policies and procedures
- Engage in professional development, continuous learning, and improvement
- Work collaboratively with other teams and individuals within ITS
- Assist in the oversight of a small team of student workers
- Provide departmental project support
- Work on-call shifts on a rotational schedule to provide urgent after-hours support for customers in support of University systems
- Provide instruction and support customers in the use of supported hardware and software
- Ensure the use of IT security standards and best practices
- Follow established University and ITS policies
- Assist Telecom Technician(s) with network cable troubleshooting, termination or cable pulling
- Perform other duties as assigned
Required Education, Certification, or Experience
- Bachelor's degree in a related field (e.g. Computer Science or Information Technology), an equivalent combination of recognized, current IT certifications (e.g. CompTIA A+, Networking +, Security +), and/or 1-2+ years' proven experience in a Computer Technician position or similar roles.
Required Knowledge and Technical Skills (minimum requirements)
- Strong technical knowledge of computer hardware and related troubleshooting and repair
- Strong technical knowledge of Windows and Mac operating systems; including installation, troubleshooting, and maintenance
- Experience installing and maintaining computer software and peripherals
- Excellent interpersonal and customer service skills required
- Excellent verbal and written communication skills required.
- Basic networking services and concepts
Desirable Knowledge and Technical Skills
- CompTIA or Apple macOS certifications
- Enterprise computer hardware lifecycle and management experience
- Computer technical support experience
- Network troubleshooting experience
Qualifications
- Establish and maintain effective working relationships within the PLNU community
- Effectively manage time
- Work both independently and in a team setting
- Be adaptable in an environment with frequent time pressures and multiple ongoing tasks and projects
- Quickly acquire skills and knowledge of unfamiliar or emerging hardware and software systems
- Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
- The job offer is contingent on a clear background check.
Physical Requirements
- The work is primarily sedentary and may require sitting for extended periods of time
- Ability to lift computers and other IT equipment, up to 30 pounds
- Sufficient hand, arm, and finger dexterity to operate a computer keyboard
- Visual acuity to read documents, email, other correspondence, and reports on paper and computer monitors
- Speaking and hearing ability sufficient to communicate in person or over the telephone
At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God's love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential. Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.