Computer User Support Specialist V ( CUSS V) JMC
: Job Details :

JOB DEFINITION: Manages and provides service to devices for HQ, JMC. Services of thesedevices can be for employees located CONUS/OCONUS. Establishes and ensures thatappropriate security controls over software and hardware are maintained at all times. Analyzessoftware and hardware requirements. Patches devices in accordance with IAVAs and reports oncompliancy.

ESSENTIAL FUNCTIONS: The following duties ARE NOT intended to serve as acomprehensive list of all duties performed by all employees in this classification. Shown areduties intended to provide a representative summary of the major duties and responsibilities.Incumbent(s) may not be required to perform all duties listed and may be required to performadditional, position-specific duties.

REPRESENTATIVE DUTIES: Accurately records daily tasks and assignments in order toprovide metrics on task orders. Coordinates the updates of cell service hardware and softwareapplications. Develops procedures and training material. Provides assistance in the design,development and maintenance of various system application. Troubleshoots and resolvescomplex IT-related problems.Works independently under overall project objectives and requirements; apprises ProjectManager about progress and unusual complications. Work is reviewed for accuracy of judgment,compliance with instructions, and to insure proper alignment. Guidelines usually include existingsystems and the constraints imposed by related systems with which the incumbent's work mustbe meshed. Adapts design approaches successfully used in precedent systems. Completed workis reviewed for timeliness, compatibility with other work, and effectiveness in meetingrequirements. May provide functional direction to lower level assistants on assigned work.Performs other duties as assigned or required.

KNOWLEDGE and SKILLS:

• Knowledge of applicable computer system software programs and MS OfficeApplications.Knowledge is strong in problem research and resolution skills.
• Certifications per DoD certification policy.
• Ability to work in a secure environment.
• Ability to troubleshoot hardware/software
• Ability to work in high profile stressful situations.
• Aids in creating a friendly work environment.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• High attention to detail & equipment accountability.
• Ability to maintain security of devices.
• Ability to activate, deactivate andor suspend service on devices.
• Skill in working independently, multitasking, prioritizing projects, and meeting deadlines.
• Skill in using analytical and research skills in performance of job duties.
• Skill in establishing and maintaining cooperative working relationships with others.
• Keen attention to detail. Maintain inventory of all devices.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Ability to be proactive and continuously stay up-to-date on the latest New Technologytrends.

MINIMUM QUALIFICATIONS: A Bachelor's degree in Computer Science, InformationTechnology or equivalent AND five (5) years of progressively complex information technologyand/or computer support experience; OR equivalent combination of education, training andexperience. Should possess certifications in related areas and have clear goals of additionalcertifications needed to support emerging technologies. Recommended two (2) years experiencein IT related field.

ADDITIONAL REQUIREMENTS: Required to work outside the traditional work schedule.This includes after hour support. Security+ is preferred but not required. An Interim SecretClearance is required prior to confirmed full time employment. MSCE and CompTIA Network+are also preferred.

MINIMUM PHYSICAL REQUIREMENTS: The following demands are representative ofthose that must be met by an employee to successfully perform the essential functions of this job.This position requires lots of walking, occasional equipment moves and configurations.