Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com. Who are we hiring? The Concessions Specialist is responsible for serving alcoholic and non-alcoholic beverages to guests during events at Madison Square GardenWhat will you do?
- Performs opening side work and assists team lead/supervisor in the opening of merchandise, concessions, and bar areas prior to doors opening.
- Assists patrons in their selection of food/beverage or merchandise by making suggestions and answering any questions they may have.
- Takes food/beverage orders from patrons in their seats, accurately and quickly.
- Mixes, garnishes, and serves alcoholic and non-alcoholic drinks to guests.
- Processes cash and charge transactions for merchandise and food/beverage selling areas as well as in seating areas.
- Sells/delivers alcoholic beverages, adhering to company liquor service guidelines.
- Notifies supervisor of products that require replenishment during an event.
- Answers questions and escalate guest issues in a prompt, courteous, and professional manner.
- Has a working knowledge of the venue's policies and important locations, (i.e. restrooms, other sales locations, exits, medical, security, etc.)
- Performs closing side work and assists team lead/supervisor in the closing down of merchandise, concessions, and bar areas at the conclusion of an event.
- Handles cash bank and verifies cash totals according to company policies.
- Maintains a friendly and team-oriented demeanor towards coworkers.
- Participates in special projects and performs other duties as assigned.
What do you need to succeed?
- The ideal candidate will have previous bartending experience, bartending license a plus.
- Have commitment to high quality customer service and ability to handle a high-volume environment.
- Must be friendly and outgoing and create a welcoming environment for guests and coworkers.
- Must be able to handle transactions without a register.
- Must be comfortable with heights.
- Must be able to handle inclement weather, due to Hall doors being open.
- Flexibility in scheduling with the ability to work at least 4.5 days/nights a week including weekends and holidays.
- Must have strong communication skills with the ability to multi-task and work as part of a team.
- Must be able to complete daily and nightly inventory.
- Food & Beverage product knowledge.
- Experience using POS system and handling cash.
Special Requirements
- Able to walk and stand during the entire shift.
- Maintains NYC Board of Health standards and executes departmental procedures in place.
- Adheres to TEAM training guidelines.
- Must be flexible to rotate positions within a shift.
- Lifting, pushing, pulling up to 50 lbs.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
#LI- OnsiteHourly Pay Range$10.65-$10.65 USDAt MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.