Concierge Associate
: Job Details :

Job DescriptionJob DescriptionDescription:

Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we're revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.

We're looking for Big-Hearted Champions Who Pick Up the Trash. If you're a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you'll fit right in at Powder.

We Are:

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless

Our Commitment to Equality:

Together we are one team, not an us vs. them mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions:

• Seasonal Ski & Summer Passes for self, self & dependents
• UTA Ski Bus Pass and Employee Shuttle Service
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lesson
• Access to Expertvoice.com, Outdoorly.com and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Lunches
• Flexible and Hybrid Workplace Environment
• New Modern Office with Indoor/Outdoor Meeting Spaces

Requirements:

Role: Concierge Associate

Status: Full-Time, Seasonal, Hourly

Reporting To: Concierge Manager

Powder Haven, Powder Mountain's exclusive private community is seeking a Concierge Associate to join our team of dedicated guest oriented Big-Hearted Champions. This role is critical to delivery our elevated guest experience. Professional communication and collaboration with Real Estate, Powder Stays and Membership teams is required.

Job Duties

• Act as an Ambassador of Powder Haven, specific to Powder Stays and Membership Department.
• Exude a “5-star” customer service mind set and crafted professionalism at all times.
• Address Neighbors and Guests concerns in a timely manner with the guidance of upper management.
• Arrange/perform for deliveries with FedEx, UPS and USPS.
• Daily parcel gathering at Eden Post Office, and deliverance to Skylodge Mail Hut.
• Perform daily tasks as requested by guests, i.e., grocery shop and delivery, specific guest requests, special deliveries.
• Dedication to quick response time and detailed execution of request and follow up.
• Possess strong problem solving, ability multi-task, work with little guidance at time, and demonstrate leadership.
• Other duties as assigned.

Job Requirements and Qualifications

• Bachelor's degree or associate' Degree – preferred
• High school diploma or GED - required.
• 21 years of age
• Have clean driving record.
• Must be able to pass a Background Check
• Able to work - weekdays/weekends, holidays, and nights.
• Basic computer proficiency with excellent communication - written and in person.
• Maintain a professional and polished appearance.
• Desire to work at both Powder Mountain and Powder Haven resorts in inclement weather and at peak season.