About HMG+
HMG+ is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG+ consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG+ offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering.
Our Client is Based in Boston, Massachusetts.
Job Duties/Responsibilities:
- Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization
- Ensuring a seamless and personal guest journey
- Escorting guests to their booked meeting room within the building, informing the host of the guest's arrival
- Understand customer's needs and provide them with 5 Star professional service.
- Attending to guest's wishes and requirements.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from guests
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Handling external and internal calls in a professional manner
- Assisting hospitality setting up rooms with beverages and food
- Manage any external catering requirements from third party vendors
- Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted
- Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- Booking of transport for employees and clients
- Managing Visiting Attorney office, room bookings and visitor pass management
- Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Always acting according to the client's standards
- Assist in the daily production of clients visiting attorney email.
Job Qualifications:
- 3-5 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
- Outstanding guest services skills, sophisticated verbal & written communication skills
- Good time management skills
- Have great interpersonal skills and an outgoing personality.
- Must possess a professional presentation and presence
- Have an excellent command of the English language, both in verbal and written communication.
- Be highly organized and have an eye for detail.
- Be able to work well under pressure and have the ability to act pro-actively and intuitively.
- Ability to prioritize, work under pressure, plan ahead and anticipate problems
- Excellent communication skills both written and verbally
- To act with integrity at all times and embrace the company philosophy.
- Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
- Administrative skills: ability to multitask, prioritize workload and provide administrative support.
- Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.