We are Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.As a Concierge Agent, you will be responsible for making confirmation calls and welcome calls to all future arrivals. Answer calls from guests who have booked Hilton Grand Vacations Marketing Packages to make date changes and respond to questions concerning their upcoming vacation.
- Welcome the guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled.
- Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
- Handle situations with dissatisfied guests and create resolutions.
- Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
- Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
- Assist management with special projects relating to customer service.
- Ensure the privacy and security of confidential information about guests.
- Confirm a specific percentage of all leads for the following month.
Schedule details:Our Concierge Department currently operates 7 days per week. Shifts range between 8:00am through 9:00pm EST. (Days of Operation and Shift Times could change in the future based on business needs) Paid training is provided for 2 weeks. Work from Home opportunities may be available after approximately three months and based on performance results.
Types of Candidates We're Looking For: - High School Diploma/GED
- Proficient with Microsoft Word, Excel and Outlook
- Excellent written and verbal communication skills with strong sense of customer service
- Good organizational skills and detail oriented
Why do Team Members like working for us: - Competitive base pay plus commission
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
- Employee stock purchase program.
- Tuition reimbursement programs.
- Numerous learning and advancement opportunities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation