Concierge
: Job Details :

The Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property.The information below covers the role requirements, expected candidate experience, and accompanying qualifications.WHAT YOU'LL DO* Greets and assists all guests and property personnel in an efficient and courteous manner* Takes great pride in offering helpful, friendly service at all times* Defines, communicates, and maintains high standards of guest service at all times* Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels* Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter* Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc.* Informs and suggests opportunities to engage guests in Center-wide retailers and events* Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked* Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses* Answer and respond to tenant phone calls and e-mails for assistance throughout the day* Provide guidance and information as requested from tenants and visitors to the building* Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management* Develop and maintain professional relationships with key employee and tenant contacts at the property* Maintain service alert awareness and report any security issues to the designated security and/or management parties* Participates in and successfully completes all training programs.* Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times* Acts as a property ambassador within the Center and local community to promote the property's services, amenities and events* Foster a positive and professional work environment at all times* Any additional duties as assigned