Concierge
: Job Details :


Concierge

Cangrade

Location: Chicago,IL, USA

Date: 2024-10-06T06:43:18Z

Job Description:

Hospitality / Hotel/Resort / Concierge Desk

Summary

Deliver brilliant guest service each day, each night, and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful, and thoughtful service environment. Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Duties and Responsibilities

SKILLS:Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service, and team orientation. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your performance to provide a Four Diamond level of service for all guests each and every day. Must have previous experience working with the public and acquired strong customer service skills with a friendly, welcoming attitude, preferably in the hospitality industry.

Responsibilities include, but are never limited to:

  • Celebrate our culture of individualism, engagement, having fun, and evolving the Wit experience for every guest every time.
  • Recognize the importance of literature, humor, music, science, theatre, and culinary arts in making the Wit more experience than hotel.
  • Represent the hotel in a positive manner at all times.
  • Oversee the day-to-day operations of the Concierge desk.
  • Provide recommendations for restaurants, local attractions, tours, and museums that best fit the needs of our guests.
  • Arrange events, transportation, etc. upon request from hotel guests.
  • Maintain strong guest service skills by being knowledgeable of all in-house and area functions in order to provide our guests with accurate information.
  • Communicate the necessary information to associates in order to enhance department operations and guest service.
  • Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
  • Lead the Wit experience as instructed by the hotel leaders.

    • ADDITIONAL QUALIFICATIONS:

  • Communicate in the primary language of the hotel.
  • Show off the proper uniform/dress at all times and be well-groomed.
  • Be flexible since you are running a 24/7 hotel operation.
  • Must be able to lift and carry thirty pounds.
  • Regular and reliable attendance.

    • About the Company

    A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

    SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment, and online and in-person engagement.

    Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.

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