CONCIERGE
: Job Details :

Wine,

food, and live entertainment collide at City Winery to create a dynamic and

incredibly unique workplace. Since 2008, City Winery has been turning heads

across the nation with amazing live performances, delectable cuisine, and

award-winning, locally produced wines.But there's more to us than that - we're

a haven for community and creativity, a place where the philosophy of

hospitality is more than just a buzzword, but a way of life.

**Who are you?**

You're a rockstar with a passion for music, a

love for wine, and a deep respect for hospitality. You know how to connect with

people, but you're not just a people pleaser - you thrive under pressure and

love making quick decisions that impact the business and culture. You know you

have more to learn and are always looking for ways to grow, both personally and

professionally. With an entrepreneurial spirit and a desire to be a part of

something bigger, you want to join a brand and culture that not only makes a

difference, but also helps others INDULGE THEIR SENSES.

**Who are we?**

City Winery, founded by music industry veteran

& visionary Michael Dorf, has established itself as a one-of-a-kind brand

providing unforgettable experiences for guests. From world-class music venues

to sustainably produced wines with ratings of 90+ points, City Winery offers a

range of top-notch events & experiences.

**Why us?**

Competitive pay plus generous benefits. An

atmosphere of learning, development & enrichment opportunities. A career

trajectory within a growing company with abundant opportunities for

advancement. A fun team of passionate individuals who share your love of

hospitality and the opportunity to provide guests with unforgettable nights

filled with music & wine.

**Position Summary**

The Concierge is responsible for delivering

exceptional guest service experiences to all clientele that have interactions

with City Winery. This individual serves as a point of contact at the Box

Office for purposes of general guest relations and support, ticketing, CW

Rewards Program and CW merchandise. The Concierge team member is responsible

for maximizing ticket and retail merchandise sales, while serving as a brand

ambassador of the Company.

**Minimum Qualifications**

+ 2+ years prior experience in a concierge, box office, or customer servicerole in a hospitality setting, and/or relevant experience

+ Ability to consistently deliver high-quality guest experiences, exceedguest expectations, and strive to create a memorable guest experience

+ Strong work ethic, calm demeanor with customer-focused approach, andimmaculate attention to detail

+ Effective communication skills (both written and verbal), interpersonalskills and a proven ability to build positive relationships with coworkers andguests.

+ Proficient computer skills

+ Ability to work both independently and in a team environment

+ Ability to work a flexible schedule including days, nights, weekends, andholidays

**Overview of Responsibilities**

+ Correspond with guests in person, phone, and email

+ Manage in-person, online, and phone ticket sales

+ Handle all retail merchandise transactions, organization,sales, inventory, ordering needs, and upkeep

+ Maximize ticket sales and retail merchandise sales

+ Actively participate in and support box office staff dutiesas needed, including set up and breakdown of venue spaces

+ Assist guests with seat changes

+ Compile house and artist comps and arrange seatingappropriately

+ Handle troubleshooting with guests on ticketing purchases

+ Close out and reconcile box office transactions

+ Arrange special care of VIPs, Investors, or other guestswho may receive gratis food or drink

+ Maintain a neat and tidy Concierge booth

+ Handle payment transactions and maintain accurate cashdrawer

+ Attend trainings, tastings, meetings, as needed

+ Maintain a knowledge of City Winery brand, history,culture, and programming, both in venue and restaurant

+ Other duties, tasks, projects as per business need

**Perks & Benefits!** Comped concerts and dining

experiences, employee merchandise and meal discounts, FREE family meal, 401K

Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including

pre-tax commuter benefits and parking, & more depending on position and

other Company eligibility requirements.