Concierge
: Job Details :

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.Job Specific* Greets guests in a warm, friendly, and professional manner* Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures* Familiar with local dining, shopping, and entertainment offerings* Is completely conversant in all information in the Concierge Fact Book* Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information* Becomes familiar with guest names and acknowledges them by name* Serves each guest on a one-to-one basis with utmost courtesy* Personalizes all services and anticipates guest requests whenever possible* Makes dining, theater, tour, travel, and other arrangements for hotel guests* Assists guests with transportation needs* Arranges childcare* Presents guest orientation sessions for new arrivals* Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music* Works closely with in-house vendors to satisfy guest entertainment needs* Constantly displays outstanding communication and guest relations skills* Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephone* Answers telephone in accordance with Loews Hotels standards* Takes a proactive role in providing assistance in the hotel lobby* Provides tours of the hotel, displaying extensive familiarity with its history and interior décor* Maintains inventory of local maps and brochures* Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events* Retrieves guest messages from computer* Sets up and disassembles the morning and evening concierge service* Conducts Random Guest Survey Calls in accordance with hotel policy* Other duties as assignedGeneral* Promotes and applies teamwork skills at all times* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance* Is polite, friendly, and helpful to guests, management and fellow employees* Executes emergency procedures in accordance with hotel standards* Complies with required safety regulations and procedures* Attends appropriate hotel meetings and training sessions* Maintains cleanliness and excellent condition of equipment and work area* Complies with hotel standards, policies and rules* Recycles whenever possible* Remains current with hotel information and changes* Complies with hotel uniform and grooming standards