Concierge
: Job Details :

At Serenades at the Villages, an AgeWell Solvere Living managed senior living community, we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!If that's not reason enough, as a certified Great Place to Work for 7 years in a row, we proudly offer eligible team members:* Medical, Dental and Vision benefits* Company-paid Life Insurance and Voluntary Disability* Generous Paid Time Off (PTO) and Holidays* 401(k) Retirement Savings PlanJob Summary:The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.Concierge Procedure:Essential Functions:* Provides positive first impression to all who enter the Community.* Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.* Greets all visitors in a friendly, courteous, and professional manner.* Screens and requires visitors to sign in at reception desk.* Notifies Residents of visitors.* Instructs Resident's visitor according to Resident's instructions.* Receives and processes incoming mail.* Accepts all outgoing mail/packages.* Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.* Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.* Maintains and updates emergency contact information on each Resident andkeeps information at front desk.* Assists managers with various clerical responsibilities.* Pages staff as necessary.* Takes RSVPs for special functions, as necessary.* Oversees sign-up for scheduled transportation.* Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.* Performs other duties as necessary, to include light housekeeping duties.Compliance and Safety:* Follows all emergency procedures.* Understands all safety policies and procedures.Communication:* Communicates effectively with all staff.* Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.Education/Experience/Licensure/Certification:* High School Diploma required.* Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.* Requires considerable initiative and judgment.* Must have word-processing and clerical skills.* Must be able to work flexible hours and participate in holiday activities.Physical Requirements:* Physically able to bend and reach.* Physically able to sit for extended periods of time.Miscellaneous:* Required to work weekends and holidays as assigned.* May be required to work on shifts other than the one for which hired.* May be required to work extended hours (up to 16 hours per day).* May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.* Could be subject to hostile and emotionally upset Residents due to mentalstatus.* Background, criminal, and drug tests as required by HR policies and procedures.* May be asked to submit to random drug test during employment.* May have their picture taken and image used in social media or community advertising.* May be video recorded from devices installed by families in residents' apartments.