At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people. If you have interest in working in a fast-paced, high-reward industry, you've come to the right place. There's plenty of room to grow at THE COLLECTION!What We Offer
- Medical, Vision, and Dental Insurance
- Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available
- 401k Plan
- Paid time off and vacation
- Work Perks: Employee of the Month, Birthday off, Milestone and Performance Rewards
- Training Opportunities
- Employee Vehicle Purchase Plans
- Employee Appreciation Events
- Flexible Work Schedule
- Discounts on products and services
Responsibilities
- Serve as dedicated customer advocate and brand ambassador, playing a crucial role in shaping the client experience at the dealership for the Collection and Ferrari of Miami
- Act as a liaison between the clients and the respective in-store departments including: Service, Sales, Parts and Loaner vehicles
- Provide care through active anticipation of customer needs and personalized customer interactions
- Meet, greet, acknowledge and interact with every client on a daily basis with offering proper directions for sales or service
- Help management with inventory organizations
- Offer and serve refreshments to all guests
- Ensure consistent appearance of the concierge area
- Assist customers with local recommendations on restaurants, activities, shopping locations, reservations, etc.
- Consistent professional appearance and demeanor
- Manage day-to-day customer needs and expectations as required
Qualifications
- Intermediate skills with MSWord, Excel, and Outlook
- High school diploma and/or completed commercial training with a focus on customer service
- 2 to 5 years' experience in customer service-oriented, luxury industry such as 5* hotels
- Automotive industry experience, preferred
- Bilingual (English and Spanish)
- Ability to deal with stressful situations
- Aptitude in resolving issues with a customer-focused orientation, assertiveness and a very high degree of service awareness
- Ability to take ownership of customers' needs, multi-tasking, and time management
- Physical Requirements: Standing and walking for extended periods of time
- Schedule: Flexibility to work during the week and on Saturdays until 8 pm.
THE COLLECTION is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.