Concierge
: Job Details :

Summary of Position: Serves as first contact in for visitors in main or ED reception lobby assuming responsibility for activities such as providing patient information, directions, answering phones, maintaining cleanliness, responding to codes, and being alert to safety and customer service needs. Primary Job Responsibilities: Serves as Hospital ambassador to those entering and exiting lobbies with eye to providing excellent customer service. Answers telephone professionally and courteously, transfer calls accurately, observe HIPAA during all interactions. Follows, maintains, and support policies, procedures, and codes of Saratoga Hospital. Knowledge of Hospital to be able to direct and escort patients and visitors. Knowledge of off-site locations (ie:59D Myrtle Street) to be able to solve questions for visitors/patients with patience and professional. Minimum Qualifications: High school diploma or GED. At least 1 year customer service experience dealing with the public. Ability to use telephone and its various functions.Basic computer programs.Excellent customer service skills. Excellent communication skills. Willingness to move throughout hospital, perform extra tasks such as delivering flowers, and clerical duties.Salary Range: $17.25 - $24.63Pay Grade: 13Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.